Associate Process Manager - Digital Workplace
Company: Capital One
Location: Richmond
Posted on: January 27, 2023
Job Description:
West Creek 7 (12077), United States of America, Richmond,
VirginiaAssociate Process Manager - Digital WorkplaceAt Capital
One, we dare to dream, disrupt and deliver a better way. Our goal
is simple bring ingenuity, simplicity and humanity to an industry
ripe for change. In Workplace Solutions (WPS), we empower
associates to deliver their best by cultivating a culture of
inclusion and belonging, where varying perspectives and opinions
are valued. We embrace each others differences and encourage all
team members to lean into their talents and skills to deliver
superior experiences for both internal and external clients.The
hybrid approach to work is rapidly evolving and the Digital
Workplace team in Workplace Solutions (WPS) is looking for an
Associate Process Manager to manage and develop content for new
technologies that drive an exceptional associate experience. We
know how to work in the office and we know how to work at home, but
how do we build a hybrid workplace that continues to make Capital
One one of the Best Companies for Work for? As an Associate Process
Manager in Digital Workplace you will have an opportunity to make
our Capital One associates everyday experience better wherever they
work.Are you passionate about creating exceptional experiences for
your fellow associates? Do you have a knack for working with
technology applications? If so, then this job is for
you!Responsibilities
- Own administration for associate facing and facility
technologies like the @Work mobile app, digital signage,
wayfinding, occupancy tools and space management
- Become a subject matter expert on how to setup and manage WPS
facilities and experience technologies
- Publish content to our platforms in coordination with
communications and LOB partners
- Develop new original creative content for our technology
platforms to serve and inform our associates
- Manage access to WPS systems for WPS and our partner
organizations
- Test new functionality and content on our multiple associate
platforms
- Manage WPS communication channels to identify issues and
resolve inquiries
- Work with vendors to ensure the technology stays fully utilized
and functional
- Assist in projects to evaluate and implement new
technologies
- Run reports and provide updates on platforms
- Perform corporate compliance activitiesAttributes of a
successful candidate:
- Good with technology. No coding needed here, but you will need
to to learn the full capabilities of our systems and manage them
effectively
- Communication. Communicate and collaborate with our team,
partners and vendors to provide updates, escalate issues and
explain the technology
- Well managed. Organized, detail oriented individual who can
prioritize and manage support of multiple products
- Team Player. You enjoy working with diverse people and working
together toward a common goal
- Learner. Open to learning new things as we continue to innovate
new systems and experiencesBasic Qualifications
- High School Diploma, GED or Equivalent Certification
- At least 1 year of experience managing digital platforms
(access management, report generation or user issue
resolution)
- At least 1 year of experience with GSuite productsPreferred
Qualifications
- At least 1 year of experience in Business Process Management,
Project Management, Relationship Management or Risk Management
- At least 1 year of experience with digital signage platforms
(administering, publishing or content creation)
- At least 1 year of experience managing or working with
vendorsAt this time, Capital One will not sponsor a new applicant
for employment authorization for this position.Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the Capital One Careers website
(https://www.capitalonecareers.com/benefits) . Eligibility varies
based on full or part-time status, exempt or non-exempt status, and
management level.No agencies please. Capital One is an Equal
Opportunity Employer committed to diversity and inclusion in the
workplace. All qualified applicants will receive consideration for
employment without regard to sex, race, color, age, national
origin, religion, physical and mental disability, genetic
information, marital status, sexual orientation, gender
identity/assignment, citizenship, pregnancy or maternity, protected
veteran status, or any other status prohibited by applicable
national, federal, state or local law. Capital One promotes a
drug-free workplace. Capital One will consider for employment
qualified applicants with a criminal history in a manner consistent
with the requirements of applicable laws regarding criminal
background inquiries, including, to the extent applicable, Article
23-A of the New York Correction Law; San Francisco, California
Police Code Article 49, Sections 4901-4920; New York Citys Fair
Chance Act; Philadelphias Fair Criminal Records Screening Act; and
other applicable federal, state, and local laws and regulations
regarding criminal background inquiries.If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation, please
contact Capital One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com . All information you
provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodations.For
technical support or questions about Capital One's recruiting
process, please send an email to Careers@capitalone.comCapital One
does not provide, endorse nor guarantee and is not liable for
third-party products, services, educational tools or other
information available through this site.Capital One Financial is
made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Richmond , Associate Process Manager - Digital Workplace, Executive , Richmond, Virginia
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