Assistant Director Patient Access
Company: HCA Healthcare
Posted on: January 27, 2023
Description Are you a service-oriented, patient-focused
healthcare leader? Do you enjoy working in a fast-paced,
first-class care facility? Take your career to the next level as an
Assistant Director of Patient Access at Henrico Doctors Hospital!
Established in 1974, Henrico Doctors' Hospital is a full-service
tertiary provider serving the Richmond metropolitan area. Operated
by HCA Health Services of Virginia, Inc., Henrico Doctors'
Hospitals consists of five community campuses - Henrico, Parham,
and Retreat Doctors' Hospitals, West Creek Emergency Center and
Hanover Emergency Center. Envisioned, founded and supported by a
group of independent physicians looking to provide high-quality
care in an accessibly community setting, Henrico Doctors' is proud
to remain committed to providing our patients with the best care
possible. HCA Healthcare offers multiple health insurance plan
options for you to select the coverage that best meets your needs.
Choose from medical, vision, and dental plans that accommodate your
lifestyle. You can also take advantage of other employee benefits
such as the Employee Stock Purchase Plan (ESPP), Tuition
Reimbursement, Student Loan repayment, PTO, Flex Spending both
healthcare and childcare, Consumer Discounts and our matching
401(k). As the Assistant Director of Patient Access, you will lead
the department in delivering superior care to every patient on
every visit. You will assist the Director in daily operations of
all Patient Access functions and serve as the liaison between the
Shared Service Center (SSC) and the facility. What you will do in
this role:* Provide a clear understanding to all PTAC staff of what
the monthly metric goals are and how the department directly
impacts these metrics and share with them what they can do to help
improve the statistics/metrics.
* Handle all escalated patient and physician concerns to fullest
Patient/Physician satisfaction possible
* Work with leaders in non-PTAC departments to ensure that any new
co-workers hired in areas with registration responsibilities have
the opportunity to attend the Patient Access training
* Inform the Patient Access Director of any significant issues in
the Patient Access area (i.e. preregistration delays,
pre-authorization back logs, increased time to register patients,
* Ensure quality review measurements are in place* Inform all PTAC
and other departments in a timely manner of any Registration
process or workflow changes within the HIS system, etc.
* Determines trends in operational performance and identifies
process improvement opportunities including but not limited to
up-front collections, reduction in insurance unbilled and reduced
percentage of error
- Bachelor's degree required; however, the requirement can be
waived if currently enrolled in a Bachelor's program.
- Minimum 3 years of relevant experience with at least 2 of these
years in a healthcare management role or successful completion of
the Parallon Manager Trainee Program. Parallon is an industry
leader in revenue cycle services. We partner with over 650
hospitals and 2,400 physician practices nation-wide. Our parent
company, HCA Healthcare, has been consistently named a World's Most
Ethical Company by Ethisphere and is ranked in the Fortune 100. We
are dedicated to ensuring our patients have the best experience
even after they leave our facilities. PAR-AHFP We are an equal
opportunity employer and value diversity at our company. We do not
discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status.
This position is incentive eligible.
Keywords: HCA Healthcare, Richmond , Assistant Director Patient Access, Executive , Richmond, Virginia
Didn't find what you're looking for? Search again!