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Director of Client Development

Company: Master Center
Location: Richmond
Posted on: September 21, 2023

Job Description:

A little bit about us---The Master Center for Addiction Medicine is a physician-led addiction treatment program with locations throughout Virginia - including Greater Richmond, Gloucester, the Northern Neck and Middle Peninsula, and Hampton Roads. We are expanding to new locations to serve the needs of Central Virginia and beyond. We are committed to an evidence-based, organized, system-wide response to the disease of addiction.Master Center was originally known as Virginia Center for Addiction Medicine when it was co-founded by Dr. James Thompson, one of Richmond's first board-certified Addiction Medicine physicians to be named a Fellow of the American Society of Addiction Medicine, and Dr. Sherman Master, a renowned pioneer in Addiction Psychiatry and one of the most trusted and respected physicians in the region.At Master Center for Addiction Medicine, we transform the lives of our patients and we are transforming the landscape of addiction treatment through innovation, growth, and an exceptional model of care. Join us in our mission to build a bridge to lifelong recovery and make a true impact on people, families and your community!A little bit about the role---We are seeking a Director of Client Development to lead efforts in identifying, developing, and maintaining relationships with referral organizations for the purpose of enrolling new substance use disorder (SUD) patients in treatment at Master Center. In this highly visible role, reporting directly to the CEO, the Director of Client Development will be responsible for the following:Community Engagement and Referral Development

  • Raising the profile and strengthening the reputation of Master Center through building relationships with organizations that refer SUD patients, including provider organizations, healthcare systems, SUD treatment centers, recovery community organization, and government entities.
  • Collaborating with the leadership team to develop strong client relationships and identify leadership engagement opportunities.
  • Facilitating educational opportunities about substance use disorder and treatment services through outreach answers.
  • Participating in marketing strategy decisions for lead generation and evaluating and recommending events, sponsorships, and speaking engagements.
  • Utilizing Salesforce for data capture, reporting, and identification of outreach opportunities.Outreach Team Management
    • Leading the outreach team to meet or exceed monthly new patient goals and schedule and conduct referral partner meetings to understand needs and reduce barriers to SUD treatment.
    • Overseeing the outreach team's activities, including scheduling, training, and coaching.
    • Ensuring accurate and timely documentation in Salesforce for outreach activity and contacts.Market Analysis and Reporting
      • Providing referral partner updates to internal stakeholders and orienting new Master Center team members to client development purpose and activities.
      • Assisting in creating new procedures for enhancing referrals, to include pathways and partnership agreements.
      • Tracking, monitoring, and reporting trends and changes in the marketplace to the leadership team.
      • Developing and reporting on quarterly goals for outreach that support Master Center's business goals.We are excited about you because---
        • You have a Bachelor's degree and 3+ years of leading and managing sales teams (bonus points if it has been in the clinical space)!
        • You are relationship-oriented, foster great connections, and can quickly add value to Master Center through your current network and contacts.
        • You are an excellent communicator and have the poise to represent Master Center during referral partner/prospective referral partner meetings and in front of internal stakeholders.
        • You are a thought partner and strategic leader that can execute on the small details, while still providing big picture thinking and ideation.
        • You are an inspirational leader and have the ability to motivate and influence those around you.
        • You possess a strong interpersonal presence and have the ability to collaborate cross functionally with people from various teams and various backgrounds.
        • You enjoy mission driven work and have a passion and commitment to improving the lives of patients, families, and communities.To be successful at Master Center, you must align with our core values---
          • Leadership: We strive to be the leader in addiction treatment and hold ourselves accountable to the highest standards of quality care to help our patients achieve the best possible outcome.
          • Trust: We create an environment of trust with each other and with our patients by putting ethics and integrity first.
          • Compassion: We treat each other and our patients with compassion, dignity, and respect by using our own experiences to be empathetic and understanding of the challenges our patients face on their pathway to recovery.
          • Teamwork: We are collaborative in our approach and we respect each other's contributions by collectively focusing our efforts on providing holistic care and patient well-being.
          • Innovation: We continually evolve our patient model of care as we learn and are open to improving our approach to help our patients heal and achieve long-term recovery, inspired by our own recovery experience.
          • Diversity and Inclusion: We recognize that diversity, inclusion, and belonging in all forms create a stronger workplace and enhance the quality of care for patients.Reasons it pays to work at Master Center (in addition to the pay itself)...
            • Competitive base salary with performance bonus incentives
            • Comprehensive health benefits with employer contribution
            • Employer-matched 401k
            • Generous PTO and paid holidays
            • The ability to see your impact within the organization AND your impact transforming the lives of patients--- How awesome is that??Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At Master Center, we are dedicated to building a diverse, inclusive and just workplace, so if you're excited about this role but your past experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at Master Center. Just go for it... submit your resume! At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!

Keywords: Master Center, Richmond , Director of Client Development, Executive , Richmond, Virginia

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