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General Manager - Military Services Group

Company: American Water
Location: Bowling Green
Posted on: February 10, 2024

Job Description:

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing - by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense - Excellence Award, among additional state, local and national recognitions.

For more information, visit and join American Water on LinkedIn , Facebook , Twitter and Instagram .

In September 2007, under the Department of Defense's Utility Privatization Program, we were awarded ownership and a 50-year contract for the operations and maintenance of the water distribution and treatment system and the wastewater collection and treatment system at Fort Walker, Virginia. We are looking for a dynamic leader to join our team - apply now for immediate consideration.

Primary Role

The General Manager of Operations is primarily responsible for the delivery of all operations and maintenance activities required under the service agreement contract. Duties include planning, organizing and directing activities with respect to the respective contract operations, including water/wastewater treatment facilities, distribution/collection systems and pump/lift stations, etc. as may be required by contract. This position is responsible for fostering cooperation between operations and the City Departments and capital staff on new capital upgrades and repair & replacement projects.

Key Accountabilities

  • Responsible for the overall safe operation and maintenance activities of the facilities associated with the project. Analyzes and evaluates operation, maintenance, and support functions. Initiates new or improved practices as necessary.
  • Responsible for ensuring appropriate health and safety measures are established and carried out in system operations, management and maintenance.
  • Develops objectives to meet regulatory requirement efficiencies and productivity via continuous quality improvement and strategic planning. Organizes operations, maintenance, and support activities to maximize efficient use of available staff, equipment and materials. Directly or indirectly supervises all staff assigned to the Project.
  • Accountable for achieving state, federal and local standards for water regulatory requirements. Assures that all Human Resource, OSHA, Department of Labor notifications are displayed for all employees to view, checking periodically for compliance.
  • Develops and oversees the annual O & M budget. Monitors and controls costs according to the MR&R plan. Coordinates activities and supports the implementation of Capital Projects. Controls expenditures to meet or exceed budget expectations on an ongoing basis.
  • Responsible for delivery of key reports and periodic updates to plans and manuals as defined in contract with the City. Interacts with subordinates, supervisors, other agencies, and customer representatives to facilitate smooth system functioning.
  • Performs other related functions as assigned.


    • Able to build and sustain a collaborative, high performance team culture that encourages creativity, innovation, empowerment, and vision.
    • Able to direct, coach, interact, mentor, and organize people to accomplish goals consistent with the organization's objectives. Ability to lead managers and supervisors.
    • Able to lead a strategic approach to developing long range Project goals and objectives, developing a plan to reach these goals.
    • Able to proactively introduce changes into the facility to address emerging issues.
    • Able to encourage the effective use of technology to improve facility operations.
    • Able to institutionalize the concepts of continuous quality improvement activities, performance measures and benchmarking.
    • Able to clearly articulate complex issues both verbally and in writing to technical and non-technical people.
    • Able to plan, schedule, prioritize, and coordinate work within assigned work area.
    • Able to respond to emergencies in a calm and levelheaded manner.
    • Able to establish effective working relationships with employees, supervisors, customers, and the general public.
    • Able to work in a team environment.
    • Knowledge of water treatment processes and techniques, and management of water treatment systems; with an emphasis groundwater production.
    • Knowledge of water distribution techniques, and management of water distribution systems.
    • Knowledge of wastewater treatment and collection, and management of wastewater treatment and collection systems; with an emphasis on activated sludge.
    • Knowledge of health and safety regulations.


      • Graduation from an accredited college or university with a degree in sanitary, chemical, civil, electrical, or mechanical engineering, public or business administration or other equivalent degree.
      • Additional qualifying experience may be substituted for the degree on a year for year basis.
      • Over seven (7) years of increasingly responsible management experience in utility, ground or surface water and/or wastewater operations strongly including proven experience with financial operations involving one or more sites.
      • Experience with both non-union and union environments preferred.

        Certifications & Licenses

        • Must possess a valid state (of residence) driver's license.
        • VA Class II Wastewater and Class IV water license is desired or the ability to obtain one within 12 months.

          Travel Requirements

          • Local travel to various worksites only.

            Work Environment

            • Both office and field environment.
            • Must be physically able to work indoor or outdoor work during seasonal heat and cold, or other adverse weather conditions.
            • In addition to American Water's pre-employment screenings, this position requires the ability to pass a Department of Defense background check for access to the military installation.


              • Prioritizes & Role Models Safety
              • Self-Awareness
              • Develops Talent
              • Plans, Aligns, & Directs
              • Drives Engagement
              • Decision Quality

                Join American Water...We Keep Life Flowing---

                American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Keywords: American Water, Richmond , General Manager - Military Services Group, Executive , Bowling Green, Virginia

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