Manager, Product Management- External Affairs
Company: Capital One
Location: Richmond
Posted on: April 25, 2024
Job Description:
Center 2 (19050), United States of America, McLean,
VirginiaManager, Product Management- External AffairsExternal
Affairs (EA) works with external and internal stakeholders to
create a world of greater socioeconomic opportunity through
advocating for an inclusive society, building thriving communities,
and creating financial tools that enrich lives. Our teams include
Communications, Community Impact and Investment, Community Finance,
CRA Strategy and Program Management, Government and Political
Affairs, Regulatory Relations, and Strategy and Engagement. Through
our teams, we have access to a diverse group of motivated
changemakers similarly focused on the ingredients for a better
future.The EA Strategy and Engagement (EASE) team leads substantive
and significant projects and activities to deliver value across the
department and the company. Our work is diverse and wide-ranging,
but focused on providing material support to the mission, identity,
and strategic goals of the enterprise. Joining this team will
challenge and diversify your purpose and perspectives. Our work
isn't easy and the bar is high, but the impact of success will be
far-reaching and tangible.Product Management at Capital One is a
booming, vibrant craft that requires reimagining the status quo,
finding value creation opportunities, and driving innovative and
sustainable customer experiences through technology.We believe our
portfolio of businesses and investments in growth and
transformation will result in a company with the scale, brand,
capabilities, talent, and values to succeed as the digital
revolution transforms our society and our industry.In this role you
will be working on a team that is truly changing banking for good,
driving Product decision-making and tech delivery for Capital One's
External Affairs compliance, story-telling and philanthropic
strategies as part of the External Affairs Strategy and Engagement
(EASE) product team. You will have the opportunity to help guide
the team through massive changes in regulatory requirements,
customer experience, process upgrades, and technology modernization
while maintaining Capital One's exceptional regulatory record. -
Your primary focus will be on technology as a primary component of
a broader investment in modernized EA architecture that will enable
multiple intent areas long-term.In this role, you'll be expected to
demonstrate proficiency in four key areas:
- Human Centered -
- You'll lead sourcing and synthesis of customer discovery
efforts to understand customer and user needs to drive the long
term vision for your product
- You'll turn these customer insights into actionable strategies
that will define the priorities for your team and rally your
stakeholders to your vision
- Business Focused -
- You'll own and prioritize the mid-term (0-12 months) product
roadmap to deliver on business outcomes, working closely with a
cross-functional team to ensure that all the right resources are
aligned to ensure that you and your team will be successful
- You'll define OKRs and KPIs for your product and will be
responsible for measuring and tracking to those metrics, with an
eye to adjusting and refining your roadmap as the data
dictates
- Technology Driven
- You'll have an end-to-end understanding of your product and how
it fits into the larger ecosystem to be able to anticipate impacts
from changes in other parts of the business
- You'll work closely with tech leadership and architecture to
understand the tradeoffs of technical decisions and how they impact
the ultimately customer experience your team will deliver while
always looking to ensure you're using the best tool for the
job
- Transformational Leadership -
- You'll rally your teams and senior stakeholders to your product
vision and proactively leverage relationships throughout the
ecosystem to align to your vision and influence prioritization
across partner teams
- You'll integrate requirements and objectives from multiple
stakeholders to ensure alignment and solid decision-makingWe want
you if you are: -
- Intellectually Curious. You ask why, you explore, you're not
afraid to blurt out your crazy idea or follow an email chain for
weeks to find someone with an answer. Comfortable with ambiguity, a
hunger to learn and a seeker of new challenges.
- Communicator & Influencer. You can communicate complex ideas
clearly regardless of your audience. Our team knows their
priorities and why they're doing what they're doing. You always can
rally associates to work with you.
- Impact-driven. You dream big. You desire to make the world a
better place, and you get energy from working with others with
similar passions to accomplish big, bold goals.
- Do-er. You're biased toward action, you try things and
sometimes you fail. You can get around roadblocks and stay focused
on your goals. You're well organized, able to multitask and able to
prioritize your work.
- Passionate & Customer Focused. You care about growing others
and bringing them together around what's possible. You get a thrill
from the journey of building and shipping products, and you have a
desire and ability to connect with our external or internal
customers to fully understand their needs.
- Learner. You have an appetite to learn new things or new
technologies all while exhibiting humbleness when the time comes to
ask for help.
- Team Player. You enjoy working with diverse people and driving
the team toward a common goal. You have the ability to put the team
before yourself and establish long-lasting relationships.
- Mission-driven. -This role is centered around Capital One's
philanthropy and community investments, and your deep passion for
investment in local communities is an asset.
- Risk-focused. - The ultimate consumers of this work are our
regulators and the OCC, so you understand that deliverables must
include quality controls, accuracy, and audit readiness. Basic
Qualifications:
- Bachelor's Degree or military experience
- At least 3 years of product management experience or at least 3
years of experience in product design, agile delivery, business
analysis, data science, or software engineering - -Preferred
Qualifications:
- Bachelor's Degree in Computer Science or Engineering
- MBA or Master's degree
- 2+ years of experience in Agile product managementAt this time,
Capital One will not sponsor a new applicant for employment
authorization for this position.Capital One offers a comprehensive,
competitive, and inclusive set of health, financial and other
benefits that support your total well-being. Learn more at the -.
Eligibility varies based on full or part-time status, exempt or
non-exempt status, and management level.This role is expected to
accept applications for a minimum of 5 business days.No agencies
please. Capital One is an equal opportunity employer committed to
diversity and inclusion in the workplace. All qualified applicants
will receive consideration for employment without regard to sex
(including pregnancy, childbirth or related medical conditions),
race, color, age, national origin, religion, disability, genetic
information, marital status, sexual orientation, gender identity,
gender reassignment, citizenship, immigration status, protected
veteran status, or any other basis prohibited under applicable
federal, state or local law. Capital One promotes a drug-free
workplace. Capital One will consider for employment qualified
applicants with a criminal history in a manner consistent with the
requirements of applicable laws regarding criminal background
inquiries, including, to the extent applicable, Article 23-A of the
New York Correction Law; San Francisco, California Police Code
Article 49, Sections 4901-4920; New York City's Fair Chance Act;
Philadelphia's Fair Criminal Records Screening Act; and other
applicable federal, state, and local laws and regulations regarding
criminal background inquiries.If you have visited our website in
search of information on employment opportunities or to apply for a
position, and you require an accommodation, please contact Capital
One Recruiting at 1-800-304-9102 or via email at . All information
you provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodations.For
technical support or questions about Capital One's recruiting
process, please send an email to Capital One does not provide,
endorse nor guarantee and is not liable for third-party products,
services, educational tools or other information available through
this site.Capital One Financial is made up of several different
entities. Please note that any position posted in Canada is for
Capital One Canada, any position posted in the United Kingdom is
for Capital One Europe and any position posted in the Philippines
is for Capital One Philippines Service Corp. (COPSSC).
Keywords: Capital One, Richmond , Manager, Product Management- External Affairs, Executive , Richmond, Virginia
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