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Critical Facilities Manager

Company: CBRE
Location: Richmond
Posted on: June 8, 2024

Job Description:

Critical Facilities Manager

Job ID




Service line

GWS Segment

Role type


Areas of Interest

Data Centers, Facilities Management


Richmond - Virginia - United States of America


This role provides leadership and management of the Fort Worth Datacenter functions, ensuring financial, contractual, and operational commitments are met or exceeded. To be successful in the role, the potential candidate will possess strong leadership skills, excellent communication and organization as well as superior client service. Datacenter or critical environment experience is an advantage. The Site Lead is expected to fully understand the contract scope, client procedures, processes and systems, and operate them to the required standards.


--- Client relationships and communication - deliver best in class client satisfaction, possessing deep listening skills to understand expectations, and lead regular meetings with client representatives to keep them informed. Excellent verbal and written skills are essential to deliver effective business communication and reporting.

--- Contract management - familiarization with the scope of the contract, ensuring contractual commitments are met or exceeded. Communicate policies and procedures and ensure they are followed. Contracts are re-won.

--- Growth - explore opportunities for the strategic development of the account while delivering increased revenue and profit. Seek out potential projects and services that can be implemented.

--- Establish a safety-minded workplace, ensuring strict adherence to both client and CBRE QHSE standards and the pursuit of safe working practices at all times.

--- Provide leadership, coaching, motivation and direct support for team members, fostering a culture of learning, growth and development and guide them to reach their future potential. Manage performance, ensuring regular and meaningful reviews with direct reports and other team members. Provide optimum, staffing structure, recruiting where required, ensuring competent, skilled team members to fulfil the contract requirements.

--- Strong financial acumen, driving annual budget planning and monthly forecasting. Management of site budgets.

--- Continuous improvement - develop and share best practices and innovative ideas for implementation either at site or across the fleet. Encourage an innovative mindset.

--- Problem solving abilities.

--- Ability to work under pressure, with changing demands and priorities. High degree of self-motivation and systematic approach.


Provides formal supervision to individual employees within single functional or operational area.

Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED) required. Minimum of four years of related experience and/or training. Associates degree or Bachelors degree preferred with focus on business, technical or management areas. Prior supervisory experience preferred.


Facility Management certification preferred. Driver's license may be required.


Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.


Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.


Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet.

Ability to use work order system.

Working knowledge of architectural, electrical and mechanical systems. Working knowledge of leases, contracts and related documents.


Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.


CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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Keywords: CBRE, Richmond , Critical Facilities Manager, Executive , Richmond, Virginia

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