Director of Client Success

Company: MARKETview
Location: Richmond
Posted on: September 3, 2024

Job Description:

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients' success. Individuals will be critical contributors to a fast-growing, early-stage education technology business and will have the unique benefit of joining a supportive and collaborative team of experienced professionals on the ground level.
As an essential member of the client-facing team, individuals will be responsible for developing and maintaining relationships with our college and university partners. Individuals will play a key role in ensuring each client delivery and engagement is providing ample value.
Responsibilities:

• Serve as an advocate for each client, ensuring they receive the highest standards of service
• Build trust and strengthen relationships by establishing a deep understanding of each client's goals and keeping those goals at the forefront of the partnership
• Maintain regular contact with clients, serving as the day-to-day point of contact and relationship manager.
• Provide campus leadership with objective data and actionable insights that will lead to better decision making.
• Work cross-functionally with Data and Analytics, Marketing and Business Development teams to ensure the needs of our partners are being met.
• Provide basic, ongoing client training on programs, services and products.
• Encourage client usage of the MARKETview platform and drive client participation in events, meetings and other engagement opportunities
• Contribute to the client service roadmap, helping to guide product enhancements and development.
• Utilize internal systems, processes and tracking for optimal client engagement.
• Organize, execute and manage client meeting schedules.
  Minimum Requirements:
  
  • Bachelor's degree
  • Minimum of 5-10 years experience serving institutions of higher education, specifically in enrollment management, admissions, academic affairs, student affairs and/or advancement
  • A passion for serving clients and helping them achieve success
  • Highly organized and keen attention to detail
  • Critical thinking and problem-solving skills
  • Exceptional time management skills
  • Desire to be curious and willingness to learn by asking thoughtful questions
  • Positive and motivated attitude
  • Desire to help build the client service culture, grow career and expand client leadership skills
    Preferred Experience:
    
    • Strong calendar management skills
    • Experience in supporting and serving a senior-level team
    • Experience in client-facing roles
      Bonus Experience:
      
      • Working in data-driven environments
      • Using market leading CRM(s) and web conferencing platform(s)
        Why MARKETview Education Partners?
        The MARKETview team is united by a common passion to increase higher education access while improving the performance of colleges and universities and the educational outcomes for students and families. This is the spirit that drives every client partner relationship, as we serve the mission of each with an unwavering commitment to their goals and success. We are looking for equally passionate team members with a similar disposition and willingness to put the success of others - partners and teammates - before their own. If this is you, you'll fit right in.
        Job Type: Full-time, on-site
        Location: Richmond, VAEqual Opportunity
        MARKETview is an equal opportunity employer. We are committed to building a diverse and inclusive environment for our employees and do not discriminate on the basis of any status protected under federal, state, or local law.--Qualified candidates must be legally authorized to work in the United States without employer sponsorship for a work visa, both currently and in the future.
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Keywords: MARKETview, Richmond , Director of Client Success, Executive , Richmond, Virginia