Business Manager - Enterprise External Fraud

Company: Capital One
Location: Richmond
Posted on: March 12, 2025

Job Description:

Business Manager - Enterprise External Fraud at Capital One summary:
The Business Manager - Enterprise External Fraud at Capital One leads the Enterprise Fraud team, focusing on enhancing fraud risk management practices across the organization. This role involves collaborating with various business lines to analyze trends, optimize fraud detection strategies, and develop comprehensive training programs. The ideal candidate will leverage strong analytical skills and business judgment to drive performance improvements and support a culture of innovation within Capital One.
Center 2 (19050), United States of America, McLean, VirginiaBusiness Manager - Enterprise External FraudWithin Capital One Risk Management, our Enterprise Fraud team is focused on creating a best in class fraud risk management program by ensuring our people, processes and technology are designed to operate in today's digital and ever-changing environment. This team oversees, advises and assesses external fraud risk management activities occurring across the company, identifies risks, optimizes fraud strategies, tools and technologies to balance customer experience with loss management and develops a fraud risk management governance and training program. This team works in close partnership with other key risk functions to ensure a comprehensive fraud risk management framework.We are looking for a motivated analytical individual who will join us as a key leader on the Enterprise Fraud team. In this role, you will regularly engage with leaders and executives across Capital One's fraud defense teams to provide thought leadership and challenge the lines of business on their fraud risk management activities. Given the importance of fraud risk management to the Company, this role is high-profile with opportunity for significant impact and growth. -As a Divisional Fraud Advisor in the Enterprise Fraud team, you will apply your strategic and analytical skills to solve major company challenges. You will lead and partner with world-class professionals to evaluate and recommend enhancements to line of business fraud programs that will help make Capital One a leader in fraud risk management. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.Responsibilities include, but are not limited to:

• Oversight and effective challenge of 1st line fraud programs and decisions
• Performance monitoring and analysis of trends and identification of emerging risks
• Drive step-change improvements in performance by connecting drivers of trends to historical behaviors and through cross-lines of business threat and best practice sharing
• Collaborate with various lines of business to identify and execute on opportunities to improve efficiency and improve fraud detection
• Provide coaching and mentoring to associates in the organization with a goal of developing and retaining talent at Capital OneOur ideal candidate:
  • Strong analytical skills: Proven track record of decision making and problem solving based on analytics
  • Strong business judgment, leadership and integrity
  • Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
  • Be seen as a strategic thought partner, effectively communicating with and influencing leaders across the enterprise
  • Have a strong bias for action and a drive to get things done
  • Ability to drive and execute an agenda in an uncertain and fluid environment
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment -Basic Qualifications: -
    • Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) - - -
    • At least 2 years of experience in analysis - -Preferred Qualifications: -
      • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering -
      • 5+ years of experience in analysis -
      • 2+ years of experience in financial services -
      • 1+ year of experience in consulting -
      • 2+ years of experience in people management
      • 3+ years of experience in fraud risk management - -Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. -The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $158,400 -$180,800 for Business ManagerRichmond, VA: $144,000 - $164,400 for Business ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the -. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
        
        Keywords:
        fraud risk management, business management, analytics, financial services, fraud detection, performance monitoring, risk analysis, consulting, data analysis, customer experience
        

Keywords: Capital One, Richmond , Business Manager - Enterprise External Fraud, Executive , Richmond, Virginia