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IT Service Delivery Manager / Customer Relationship Manager

Company: Peridot Solutions LLC
Location: Rockville
Posted on: June 26, 2019

Job Description:

Hello, We have the following requirement with our client in Rockville,MD. If interested reply back with updated resume desired salary and contact info. Description Responsible for liaising between customers and the ITIO team to manage customer service portfolios, responding to customer inquiries, facilitating face-to-face meetings with customers, and resolving business issues. Required B.A. or B.S. degree with at least 7 years of relevant experience, preferably in a Federal Government environment Customer relationship managers should know their customer's needs, and be well versed in the value delivered to customers as well as the problems customers are trying to solve. The customer relationship manager will not only respond to customer requests, but will also proactively offer ideas and insights to improve services and related processes to overcome the customer's issues and challenges. The customer relationship manager should follow up on every issue and ensure complete satisfaction and maximum utilization of the services sold to customers. Key Responsibilities Acts as a liaison between the services providing organization and its customers to ensure that standards are being met and to address concerns related to the services provided. Interfaces with various groups within the organization such as engineering, operations, and finance to determine if changes in service offerings need to be made to improve efficiency and customer Interfaces with various groups within the organization such as engineering, operations, and finance to determine if changes in service offerings need to be made to improve efficiency and customer satisfaction. Develops and implements process and procedures to improve operational efficiency. Oversees cross-functional work areas targeted to resolve issues raised by customers. Manages customer service operations, dealing directly with customers as the first point of contact. Develops, tracks and reports key performance measurements for the unitProPro-actively works with customers to ensure they continue to receive value from the services they have purchased. Collaborates with project management, with a focus on relationship management, to ensure successful implementation of new or updated services. Engages with appropriate contacts to ensure that changing business objectives are identified and are being met by the current and future implementations. Act as customers advocate to ensure they are receiving appropriate support from all areas of the business. Maintains current functional and technical knowledge of the organization s service offerings Requirements U.S. Citizen with ability to obtain a Public Trust clearance B.S.B.A. degree, or equivalent training or industry experience, preferred 5 years minimum of customer-facing work experience with a proven ability to deliver results Must be goal-driven, creative, detail-oriented, and enthusiastic about providing exceptional service to me.

Keywords: Peridot Solutions LLC, Richmond , IT Service Delivery Manager / Customer Relationship Manager, Executive , Rockville, Virginia

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