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CSI/QA/QC Manager

Company: NCI Information Systems
Location: Arlington
Posted on: August 20, 2019

Job Description:



Job ID 2019-3697

Job Locations



Program / Project Management


Regular Full-Time


* Provides the necessary services for Project Management to provide the discipline of planning, organizing, and managing resources to bring about the successful completion of application development project goals and objectives based on Project Management Institute (PMI) standards

* Supervises and coordinates all Contractor activities and ensures that the task is performed to the best possible efficiency

* Works with the Government and customer counterparts to elaborate on system requirements and resolve issues

* Ensures appropriate levels of communications are established and maintained throughout the project cycle

* Support a team of Service Desk experts with extracting performance data from systems used in preforming and managing wireless work on the contract, and providing QA support for work processes.

* Extracting metrics from ITSM system (e.g., Remedy) and other systems to identify workload statistics; trends; aging information; ticket volume; number of users assisted; and other information for service requests, incidents, and problem reports handled by the service desk.

* Conducting trend and historical analysis of metrics data.

* Generating scheduled and ad hoc metrics reports and conduct analysis of metrics as needed.

* Assisting with developing Acceptable Quality Level (AQL) Reports and analyzing AQL data.

* Providing QA/QC and metrics management activities as directed, such as developing quality control methodologies to ensure compliance with quality assurance standards, and developing quality metrics and scoring parameters

* Manages and supervises personnel involved in all aspects of project activity

* Performs other related duties as assigned



* Clearance (required at performance start date): active Secret security clearance

* Bachelor's degree with seven (7) years of experience, or a Master's degree with zero (0) to two (2) years of relevant experience

* At least two (2) years of experience supporting QA activities and metrics collection and analysis experience for an IT service organization or contract.

* Must have outstanding analytical abilities and communications skills in written and oral form.

Preferred Education and Experience:

* ITIL Foundation Certification

* Active Top Secret clearance

* Customer Service experience required.

* Working knowledge of Microsoft Products.

* Strong communication skills (written and verbal).

* Ability to generate or develop reports in various formats (Excel, PowerPoint, etc.).

Physical Requirements:

This position requires the ability to perform the below essential functions:

* Sitting for long periods

* Ambulate throughout an office

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.

Keywords: NCI Information Systems, Richmond , CSI/QA/QC Manager, Executive , Arlington, Virginia

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