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Senior Manager Business Operations

Company: CapCenter
Location: Richmond
Posted on: September 15, 2019

Job Description:

Job Overview:CapCenter is looking for a mortgage expert and people leader who is dedicated to client satisfaction and delivering results. This is an entrepreneur who is encouraged to create new ways to improve processes, hit metrics and solve client pain points. The role will report to the Closing Operations Director and be responsible for overseeing the fulfillment teams. CapCenter is a best in class business where exceptional talent can both operate strategically and execute tactically. Responsibilities:People Leadership. Collaborate in the development of operating structures, compensation / incentives, and leadership succession within Mortgage Operations. Drive long-term strategy and key priorities for the mortgage operations team working in partnership with other departments and key stakeholders.Business Automation. Deliver through others and your own tactical execution to drive continuous improvement in fulfillment processes leveraging a highly data-driven approach. Implement origination system changes to drive efficiency and partner with Digital initiatives that automate the fulfillment process. Process Quality.--Maintain best in class underwriting quality. Improve system compliance and standardization across operations including audits, change management, client experience etc.Value Creation. Own business objectives that drive results. Develop an agenda that improves throughput, cycle-time, quality and cost while improving KPI transparency and reporting.Culture and Engagement.--Culture is a key ingredient to our success. You will lead by example to unlock your team's potential and drive innovation in the Client process Qualifications:5 years' experience in Financial Services, BizOps, or Management Consulting; MBA a plusUnderstanding of regulatory compliance framework that applies to the mortgage industryAnalytically minded, a creative problem solver, and a high impact driver of corporate cultureSuccessful track record of designing and optimizing processes as well as leading teamsFHA, VA, Conventional and Automated Underwriting (DU) experience preferredExperience leading and growing teams from 20 - 30 peopleExceptional communicator with proficient Excel and PowerPoint skills

Keywords: CapCenter, Richmond , Senior Manager Business Operations, Executive , Richmond, Virginia

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