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Process Manager- Principal Associate

Company: Capital One
Location: Richmond
Posted on: October 13, 2019

Job Description:

West Creek 5 (12075), United States of America, Richmond, VirginiaAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Process Manager- Principal AssociateCapital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.As a Principal Associate in Process Management within our Commercial Credit Process & Technology team, you will be part of a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results across the Commercial Banking Lines of Business (FIG, Healthcare Real Estate, CRE, Middle Market). As a problem solver, you will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. ---We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.General Responsibilities:

  • Driving process improvements aligned with desired customer outcomes from conception to implementation
  • Analyzing, identifying, and correcting data issues with systems used or owned by a department
  • Providing subject matter expertise on processes when representing the department in projects and other meetings
  • Collaborate on larger initiatives; participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input and recommendations and liaise with partner groups on execution efforts.
  • Collect, analyze and measure process data; prepare reporting to be viewed by senior leadership and executives; review data for trends and gaps.Resolve complex problems; escalate breakdowns in the process by asking the right questions and identifying/involving the right stakeholders to help drive towards remediation.Basic Qualifications:
    • Bachelors Degree/Military or Equivalent Work -Experience -
    • At least 2 years of experience in Process management or at least 2 years of experience in Project management
    • At least 2 years of experience in generation of presentations and dashboardsPreferred Qualifications:
      • At least 1 years of financial services or at least 1 years of commercial banking experience
      • Lean certification or Six Sigma certification
      • At least 3 years of experience in Process management or at least 3 years of experience in Project management
      • At least 3 years of experience in Relationship managementAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Richmond , Process Manager- Principal Associate, Executive , Richmond, Virginia

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