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Service Excellence Coordinator Registered Nurse RN

Company: John Randolph Medical Center
Location: Hopewell
Posted on: February 25, 2021

Job Description:

Description SHIFT: No Weekends
SCHEDULE: Full-time

Service Excellence Coordinator Registered Nurse RN


Are you passionate about superior service and excellence in patient care? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as our Service Excellence RN Coordinator--today with--John Randolph Medical Center.--


We are committed to providing our employees with the support they need. At--John Randolph, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:

Tuition Reimbursement Program
Paid Personal Leave--
401k (100% annual match ? 3%-9% of pay based on years of service)
Identity Theft Protection discounts--
Auto, Home, and Life Insurance options--
Adoption Assistance--
Employee Stock Purchase Program (ESPP)--


Our teams are a committed, caring group of colleagues. Do you want to work as an RN where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!--


What you will do in this role:

Plans, organizes and directs the hospital?s programs and processes related to Service Excellence and Patient Satisfaction
Oversees the Service Excellence program for the facility.
Works to mentor directors and their staff to achieve performance excellence. Partners with directors to identify learning and growth opportunities and related courses of action to help improve departmental service performance.
Regularly rounds in patient areas to interact with patients, families, and visitors to identify opportunities to improve the customer experience. Works to take advantage of and correct immediate ?service recovery? opportunities as identified.--
Provides support and direction to the Administration Team in regard to obtaining favorable HCAHPS scores. Monitors and evaluates service excellence and HCAHPS reports consistently, trouble-shoots areas of concerns, recommends/implements corrective action.
Plans, directs and initiates implementation of special projects under the direction of the CNO. Evaluates effectiveness of implemented projects as needed.
Supervisory responsibilities including review of schedules, input into hiring decisions, counseling, and evaluation of shift administrators and support staff as well as other projects as assigned by CNO.
Aware of current staffing and census. Assists with ED holds if necessary.
Assists units and families with patient deaths

Qualifications What qualifications you will need:--

Must be a graduate from an accredited school of Nursing, BSN required.
Must be licensed as a Registered Nurse with the State of Virginia
A current Basic Life Support (BLS) Health Care Provider is required
ACLS, PALS and TNCC preferred
At least 2 years of experience as an RN with demonstrated proficiency in customer services, leadership and management skills
Five years of clinical experience with critical care experience in management role preferred.


John Randolph Medical Center, your local community hospital, serving Hopewell, Colonial Heights, Petersburg and the surrounding area since 1915. At our 147-bed hospital, you can access the advanced technology and sophisticated treatments typically found in larger urban medical centers.--A top performing hospital recognized by the Joint Commission, John Randolph Medical Center has also received recognition from the American Association of Respiratory Care and our emergency room is stroke and chest pain accredited.

--As one of the HCA Virginia hospitals, we deliver the best of both worlds?high-quality, technology-assisted expert care in a warm, welcoming and personalized environment.--Recognized for four consecutive years as one of the Joint Commission?s Top Performing Hospitals and have obtained The Joint Commission?s disease specific accreditation for our Hip and Knee Replacement Programs.

HCA Healthcare has been consecutively named a World's Most Ethical Company by Ethisphere Institute since 2010. In 2018, HCA Healthcare spent an estimated $3.3 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be a part of an organization that invests in you. We are actively reviewing applications for our Medical Telemetry RN opening. Submit your application and help us raise the bar in patient care!

--We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Notice Our Company?s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking--.
For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

Keywords: John Randolph Medical Center, Richmond , Service Excellence Coordinator Registered Nurse RN, Healthcare , Hopewell, Virginia

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