Our teams are a committed, caring group of colleagues. Do you want
to work as an RN where your passion for creating positive patient
interactions are valued? If you are dedicated to caring for the
well-being of others, this could be your next opportunity. We want
your knowledge and expertise!--
Plans, organizes and directs the hospital?s programs and processes
related to Service Excellence and Patient Satisfaction
Oversees the Service Excellence program for the facility.
Works to mentor directors and their staff to achieve performance
excellence. Partners with directors to identify learning and growth
opportunities and related courses of action to help improve
departmental service performance.
Regularly rounds in patient areas to interact with patients,
families, and visitors to identify opportunities to improve the
customer experience. Works to take advantage of and correct
immediate ?service recovery? opportunities as identified.--
Provides support and direction to the Administration Team in regard
to obtaining favorable HCAHPS scores. Monitors and evaluates
service excellence and HCAHPS reports consistently, trouble-shoots
areas of concerns, recommends/implements corrective action.
Plans, directs and initiates implementation of special projects
under the direction of the CNO. Evaluates effectiveness of
implemented projects as needed.
Supervisory responsibilities including review of schedules, input
into hiring decisions, counseling, and evaluation of shift
administrators and support staff as well as other projects as
assigned by CNO.
Aware of current staffing and census. Assists with ED holds if
Assists units and families with patient deaths
Qualifications What qualifications you will need:--
Must be a graduate from an accredited school of Nursing, BSN
Must be licensed as a Registered Nurse with the State of
A current Basic Life Support (BLS) Health Care Provider is
ACLS, PALS and TNCC preferred
At least 2 years of experience as an RN with demonstrated
proficiency in customer services, leadership and management
Five years of clinical experience with critical care experience in
management role preferred.
John Randolph Medical Center, your local community hospital,
serving Hopewell, Colonial Heights, Petersburg and the surrounding
area since 1915. At our 147-bed hospital, you can access the
advanced technology and sophisticated treatments typically found in
larger urban medical centers.--A top performing hospital recognized
by the Joint Commission, John Randolph Medical Center has also
received recognition from the American Association of Respiratory
Care and our emergency room is stroke and chest pain
--As one of the HCA Virginia hospitals, we deliver the best of both
worlds?high-quality, technology-assisted expert care in a warm,
welcoming and personalized environment.--Recognized for four
consecutive years as one of the Joint Commission?s Top Performing
Hospitals and have obtained The Joint Commission?s disease specific
accreditation for our Hip and Knee Replacement Programs.
HCA Healthcare has been consecutively named a World's Most Ethical
Company by Ethisphere Institute since 2010. In 2018, HCA Healthcare
spent an estimated $3.3 billion in cost for the delivery of
charitable care, uninsured discounts, and other uncompensated
Be a part of an organization that invests in you. We are actively
reviewing applications for our Medical Telemetry RN opening. Submit
your application and help us raise the bar in patient care!
--We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
Notice Our Company?s recruiters are here to help unlock the next
possibility within your career and we take your candidate
experience very seriously. During the recruitment process, no
recruiter or employee will request financial or personal
information (Social Security Number, credit card or bank
information, etc.) from you via email. The recruiters will not
email you from a public webmail client like Gmail or Yahoo Mail. If
you feel suspicious of a job posting or job-related email, let us
know by clicking--.
For questions about your job application or this site please
contact HCAhrAnswers at 1-844-422-5627 option 1.