Care Advisor Nurse-Call Center

Company: Patient First
Location: Glen Allen
Posted on: March 19, 2023

Job Description:

Patient First is accepting applications for Care Advisor Nurse-Call Center in the Glen Allen, VA area. Patient First provides a friendly work environment that promotes a team-oriented philosophy. Sign-on Bonus! The responsibilities of the job include, but are not limited to, the following: Helping patients with questions about their recent Patient First visit; Performing comprehensive telephonic patient assessment; Following established clinical protocols/guidelines and providing appropriate patient instructions according to urgency of calls; Completing documentation of telephonic conversations with patients, physician offices, employers or insurance companies in the patient's medical record with precision and accuracy; Translating oral information into concise and accurate written documentation using standard medical guidelines and Patient First approved abbreviations; Uses, protects, and discloses patient Protected Health Information (PHI) in accordance with Heath Insurance Portability and Accountability act (HIPAA) standards; Notifying pharmacies of new prescriptions and authorizations of refills as ordered by the physician; Expediting emergency calls as needed; Facilitating communication between patients and Patient First physicians; Helping develop new members of the nurse call center; Following all Patient First policies and procedures; Occasionally working shifts at a Patient First center.

Keywords: Patient First, Richmond , Care Advisor Nurse-Call Center, Healthcare , Glen Allen, Virginia