Patient Access Representative-Children's Hospital of Richmond Therapy-Various Locations
Company: VCU Health
Location: Richmond
Posted on: May 28, 2023
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Job Description:
**Locations will include Bon Air, Glen Allen or Brook Road
Therapy Offices**
**$1,000 Sign On Bonus for offers accepted by June 30, 2023. Terms
and Conditions apply**
The Patient Access Representative provides quality customer service
to patients of all ages, their families, visitors, medical staff,
clinicians and co-workers, ensuring that everyone will be treated
courteously, quickly and with respect. This position establishes
and maintains an environmental control plan, coordinates materials
management for the department, assists in monitoring clinic
activities and provides supervision of clerical activities.
The Patient Access Representative handle all business functions in
an assigned area to include reception, scheduling and registering
patients for appointments and/or procedures. This position also
secures the appropriate patient information; ensures that
registration data is correct and accurate; validates insurance
eligibility, enters information into appropriate systems and
collects co-pay (if applicable), and assists with financial
counseling and financial clearance, as necessary.
Licensure, Certification, or Registration Requirements for Hire:
N/A
Licensure, Certification, or Registration Requirements for
continued employment: N/A
Experience REQUIRED:
Previous experience with computers, Microsoft Office software and
navigating the Internet
Previous experience keyboarding with the ability to type 40 words
per minute
Experience PREFERRED:
Work experience with medical insurance, HMO, managed care,
electronic medical billing/order entry/registration systems, and
appointment scheduling
Previous work experience in a healthcare setting and knowledge of
medical terminology
Education/training REQUIRED:
High school graduate or GED
Education/training PREFERRED:
Associates or Bachelor's Degree in Accounting, Finance, Business
Administration, Healthcare Administration or closely related field
from an accredited program
Independent action(s) required:
Able to perform daily activities with minimal supervision: being
self directed in the accomplishment of routine activities.
Issues that involve violation of VCUHS policy or procedure that
involve conflicts of a sensitive nature, or that would be
considered unusual in nature are to be brought to the attention of
the clinical coordinator or designee promptly as would be warranted
by the immediacy of the issue.
Performs daily activities with minimal supervision.
Notifies supervisor of issues involving violation of VCUHS policies
or procedures.
Functions in a self-directed manner to accomplishments of routine
activities
Supervisory responsibilities (if applicable): N/A
Additional position requirements:
Depending on assignment, may be required to work off-shifts and/or
weekend and holidays.
Incumbents may be considered essential depending on departmental
assignment.
Age Specific groups served: All
Physical Requirements (includes use of assistance devices as
appropriate):
Physical: Lifting less than 20 lbs. Lifting 50-100 lbs.
Activities: Prolonged standing, Prolonged sitting, Frequent
bending, Walking (distance), Climbing (steps, ladder, other),
Reaching (overhead, extensive, repetitive)
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing,
Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle
multiple priorities, Frequent and intense customer interactions,
Noisy environment, Able to adapt to frequent, change
Workday Day (United States of America)
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
Keywords: VCU Health, Richmond , Patient Access Representative-Children's Hospital of Richmond Therapy-Various Locations, Healthcare , Richmond, Virginia
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