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Care Navigator - Behavioral Health

Company: Good Neighbor
Location: Richmond
Posted on: November 11, 2019

Job Description:

Join a Cause, not a Company!
Good Neighbor is seeking a highly-motivated, energetic, and detail-oriented Care Navigator to join our Behavioral Health team! This position serves as a key role in our outpatient behavioral health office. Responsibilities include:

  • Welcome individuals served and visitors by utilizing a friendly greeting, in person or on the telephone; answering or referring inquiries.
  • Responds to emails and telephone messages within 1 business day.
  • Optimizes individuals served satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps appointments on schedule by notifying providers of arrivals; reviewing service delivery compared to schedule; and reminds providers of service delay.
  • Utilizes the Electronic Medical Records System for scheduling
  • Anticipates needs, resolves patient concersn and questions, and maintains a welcoming, clean and organized reception area.
  • Ensures availability of treatment information by filing and retrieving individual's served records if applicable.
  • Maintains individual's served accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information. Recording and collecting co-payments, controlling credit extended to individuals, filing, collecting, and expediting third party claims.
  • Works collaboratively with the billing specialist to resolve unpaid claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; and scheduling equipment service and repairs.
  • Organizing and maintaining reception area, office supply closet, conference rooms, and kitchen area.
  • Assists individuals in distress by responding to emergencies.
  • Protects individuals served rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Coordinates the delivery of the mail and sorts appropriately.
  • Contributes to team effort by accomplishing related results as needed.

    The ideal candidate will possess 2+ years experience as an Office Manager/Patient Service Coordinator/Care Navigator or similar role. Prior experience working in the healthcare/behavioral health field with some knowledge of mental health services a PLUS!
    Good Neighbor is a dynamic and innovative organization that specializes in providing Behavioral Health and ID/DD services. We are an energetic, fun, and a rapidly growing company deeply rooted in our Cause! We are seeking individuals who share the same energy, passion, and commitment as our company culture. If you are interested in learning more about this position and growth opportunities with Good Neighbor, please respond with cover letter and resume.

Keywords: Good Neighbor, Richmond , Care Navigator - Behavioral Health, Healthcare , Richmond, Virginia

Click here to apply!

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