Utilities Tech Services Specialist - Customer Service Field Operations Division
Company: City of Richmond
Location: Richmond
Posted on: September 17, 2020
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Job Description:
DescriptionThe City of Richmond Department of Public Utilities
Customer Service Field Operations Division is seeking multiple
qualified candidates to fill four (4) Utilities Tech Services
Specialist positions. The selected candidates will be responsible
for dispatching service orders and receiving phone calls for
internal and external customers.The selected candidates will be
assigned to work either the 8:00 am to 4:30 pm or the 4:00 pm to
12:00 am shift.Duties include but are not limited to* Answering
calls for service, both emergency and non-emergency;* Generate
service orders;* Dispatching service orders to appropriate crews;*
Monitoring service order workloads and completion;* Closing service
orders;* Creating daily reports (e.g. workload reports, gas leaks
reported vs. repaired, and gas demand report);* Submitting reports
to management;* Preparing staffing sheets and managing daily
staffing of technicians/field crews;* Maintaining record of
employee call-outs and vacations to ensure proper staffing.This
position is considered an Essential Personnel, which means that the
incumbent is required to work when the City is closed due to public
emergencies, critical or hazardous conditions or inclement
weather.
Keywords: City of Richmond, Richmond , Utilities Tech Services Specialist - Customer Service Field Operations Division, Hospitality & Tourism , Richmond, Virginia
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