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Utilities Tech Services Specialist - Customer Service Field Operations Division

Company: City of Richmond
Location: Richmond
Posted on: September 17, 2020

Job Description:

DescriptionThe City of Richmond Department of Public Utilities Customer Service Field Operations Division is seeking multiple qualified candidates to fill four (4) Utilities Tech Services Specialist positions. The selected candidates will be responsible for dispatching service orders and receiving phone calls for internal and external customers.The selected candidates will be assigned to work either the 8:00 am to 4:30 pm or the 4:00 pm to 12:00 am shift.Duties include but are not limited to* Answering calls for service, both emergency and non-emergency;* Generate service orders;* Dispatching service orders to appropriate crews;* Monitoring service order workloads and completion;* Closing service orders;* Creating daily reports (e.g. workload reports, gas leaks reported vs. repaired, and gas demand report);* Submitting reports to management;* Preparing staffing sheets and managing daily staffing of technicians/field crews;* Maintaining record of employee call-outs and vacations to ensure proper staffing.This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

Keywords: City of Richmond, Richmond , Utilities Tech Services Specialist - Customer Service Field Operations Division, Hospitality & Tourism , Richmond, Virginia

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