Assistant Manager - Hospitality - #341 - Days/Evenings
Company: Sheetz
Location: Richmond
Posted on: November 21, 2020
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Job Description:
Assistant Manager - Hospitality - #341 - Days/Evenings
If you are a current employee, click here to apply
Location:Sheetz Stores #00341 - 9401 AMBERDALE DR RICHMOND, VA
Starting Rate of Pay: $16.00
Full or Part Time: Full Time
Shift Needed: Days/Evenings
PRIMARY PURPOSE OF THIS POSITION:
Profitably lead the day-to-day operations of the store in the
absence of the Store Manager.
Focus: Manage the customer experience to ensure that
Hospitality/TCF standards are being met to include inventory,
preparation, promotion, production, service and sales.
Schedule
* Friday - Off
* Saturday - Off
* Sunday - 7am - 4:30pm
* Monday - 4pm - 1:30am
* Tuesday - 4pm - 1:30am
* Wednesday - 4pm - 1:30am
* Thursday - 4pm - 1:30am
ESSENTIAL FUNCTIONS: (other duties may be assigned)
* Assist the Store Manager by providing input into the Recruitment,
Selection, Training and Performance Management and
Discipline/Termination of employees.
* Provide input into the scheduling of staff.
* Resolve customer complaints and concerns in a timely manner.
* Ensure compliance with applicable policies, procedures and
programs.
* Respond to Customer Service Shops, QA Audits, Secret Shops and
SMG survey responses.
* Ensure hospitality for all store guests by overseeing timely
GUEST transactions, facilities/store cleanliness programs,
implementation of Hospitality standards, and proper hosting.
* Ensure the completion of end of day tasks.
* Oversee the proper placement, pricing and stocking of merchandise
in the store.
* Monitor profits through end of day procedures, shrink indicators,
lottery, stock audits, vendors, car wash operations and retail
waste.
REQUIREMENTS: (Equivalent combinations of education, licenses,
certifications and/or experience may be considered)
Education
* High School Diploma or GED required.
* Two-year degree in a business related field preferred.
* Successful completion of certification testing as needed.
Experience
* One year experience supervising others in a fast food,
restaurant, retail or convenience operation preferred.
Licenses/Certifications
* ServeSafe
* Any other legally required certification
Keywords: Sheetz, Richmond , Assistant Manager - Hospitality - #341 - Days/Evenings, Hospitality & Tourism , Richmond, Virginia
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