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Bilingual Customer Service Representative

Company: Aerotek
Location: Richmond
Posted on: January 12, 2021

Job Description:

Aerotek is hiring for 10 Bilingual CSR's to support a large bank in Richmond, VA! Description:The Home Preservation Client Representative is responsible for providing 'single point of contact' to borrowers whose loans are delinquent or at high risk for delinquency. This representative assists borrowers over the phone to find solutions to maintain home ownership. If retention options are not possible, discuss other solutions including short sales and deeds in lieu.This role is a part of the Loss Mitigation Function. Loss Mitigation works with defaulted borrowers, investors, and insurers in an effort to avoid the completion of foreclosure and to mitigate loss to all, in accordance with all federal, state and local regulations, investor/insurer and SunTrust policies and procedures. This position will primarily be 100% on the phone. (inbound and outbound calls)Primary duties include, but are not limited to, compiling a complete file to submit to underwriting, analyzing housing credit and income information, identifying and recommending options for borrowers, and notifying borrowers of decision, current status, options, and timelines, throughout the process. Performs a variety of mortgage loan documentation and call duties on moderately complex loans, using comprehensive knowledge of loss mitigation policies and procedures for loan products.Skills:customer, service, call, center, loss, mitigation, mortgage, contact, inbound, outbound, foreclose, delinquency, bankruptcyTop Skills Details:Customer ServiceCall CenterLoss mitigationAdditional Skills & Qualifications:Loss mitigation/originations processing/loan administration, and/or call center experienceAny combination of these would be good based of the knowledge base and overall awareness for the jobMinimum Requirements: Experience in a direct customer contact serviceloan workout or sales environment or related financial services experienceStrong follow up and customer service skills as well as computer knowledge including proficiency in Word and ExcelDemonstrated ability to work in a high pressure environment.oPreferred: BachelorsMust be eligible to manage or perform servicing functions under Mortgage Investor or government agency guideline requirements.Experience Level:Expert Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Richmond , Bilingual Customer Service Representative, Hospitality & Tourism , Richmond, Virginia

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