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Bilingual Customer Service Representative

Company: Aerotek
Location: Richmond
Posted on: January 15, 2021

Job Description:

Aerotek is hiring for 5 Bilingual and 5 English speaking Customer Service Reps to join a leading waste and recycling provider serving the majority of Virginia! About the Industry:- Very large organization.- Stable industry. The managers mentioned through a recession, no risk of losing your job.- Room for growth, they really try to promote within and keep their employees happy.- Offer benefits.-Great culture, team is very laid backDescription:OB DUTIES:- Respond to customer service inquiries, request, complaints. Inbound calls and emails.- Estimated 80 minimum per day- Required to dispatch call to appropriate department- Resolve all issues in a timely manner- Calls will be in regard to scheduling, billing, service, ETA's for dumpster deliveries- Utilize pricing sheets to price containers for customers- Enter service and route data into computer for billing and scheduling purposes- Will be creating some new orders (both home and residential)- All info entered in database "Trucks", which they will train on, but Microsoft experience is translatableSkills:1) Customer Service (2 years +)-- Strongly prefer call center experience2) High volume inbound calls3) Microsoft Office ExperienceSoft Skills:- Ability to learn quickly- Ability to work independently- Ability to work in fast paced environment- Phone etiquette About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Richmond , Bilingual Customer Service Representative, Hospitality & Tourism , Richmond, Virginia

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