Customer Service Position Available
Company: Teleperformance
Location: Chester
Posted on: April 9, 2021
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Job Description:
Overview: Why You'll Choose Us Teleperformance is a strategic
partner to the world's leading companies, bringing solutions and
enhancing customer experience during each interaction. We are the
largest interaction expert team in the market: multicultural,
highly skilled, and deeply knowledgeable, with a wide range of
integrated omnichannel solutions, technology, and the highest
security standards. For us, each interaction needs to be treated as
unique. Benefits of working with TP include * Paid Training $14.50
* Competitive Wages $14.50- $17/hr * Monthly Bonuses * Full
Benefits (Medical, Dental, Vision, 401k and more) * Employee
wellness and engagement programs * A fun, casual work environment
on site or virtual Your Impact Our call center representatives are
a very important part of our family. You will be the eyes and ears
for our team, fielding customer inquiries and finding innovative
ways to respond. Working in a collaborative and engaging
environment, you will have the chance to interact with people from
all walks of life and no two days will be the same. As you continue
to grow and challenge yourself, you will discover your potential
can take you anywhere you want to go. In addition to the overall
convenience, you'll enjoy the many benefits of working from home! *
Removing the cost, stress and time constraints of a daily commute *
Total comfort of working from your own home * A flexible work
scheduled and more work life balance Responsibilities: Handle and
carefully respond to all military (including family) customer
inquiries Provide excellent customer service through active
listening Work with confidential customer information and treat it
sensitively Aim to resolve issues on the first call by being
proactive, patient, empathetic, and understanding Appropriately
communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about
contract terms, assisting the customer with the correct price plan
Compassionately handle sensitive situations surrounding insurance
needs and educationQualifications:Qualifications: Must be 18 years
of age or older Must have P&C license Strong written and verbal
communication skills and an ability to work with people from
diverse backgrounds Ability to multi-task, good organizational and
time management skills. 6 months of Customer Service experience
preferred Ability to consistently meet schedule requirements
Education/Experience: High school diploma or GED required Previous
experience in a customer service position is a plus Any customer
skill, quality or training certification is a plus Communication
and Numeric Skills: Ability to read, analyze, and interpret verbal
and written instructions. Ability to write business correspondence.
Ability to effectively present information and respond to questions
from customers Ability to speak effectively with individuals
identified in Work Relationships. Ability to define problems,
collect data, establish facts, and draw valid conclusions. Ability
to apply sound judgment and decision-making skills in dealing with
a variety of routine and non-routine issues, often with limited
standardization. Ability to add, subtract, multiply, and divide all
units of measure using whole numbers, common fractions, and
decimals. Computer Skills: Knowledge of email systems such as
Microsoft Outlook sufficient to communicate with both internal and
external contacts. Knowledge of Word and/or Excel sufficient to
enter data, copy or cut and paste data and print results as
required. Ability to manage multiple web or software based programs
simultaneously. Being One of Our People It is our mission to always
provide an environment for our employees that promotes happiness
from the inside out. When you work with us, you are valued and
inspired to learn, to teach, and to grow. We want you to come to
work motivated to and proud to be on our team. That's why we
continually invest in creating outstanding work experiences and
endless development opportunities. We want you to be and feel at
your best, always. Teleperformance is an Equal Opportunity Employer
Associated topics: answer, client, customer, customer care,
customer service representative, service call, service
representative, support specialist, telephone, telephone activation
specialist
Keywords: Teleperformance, Richmond , Customer Service Position Available, Hospitality & Tourism , Chester, Virginia
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