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Customer Service Advisor - Richmond, VA

Company: The Goodyear Tire & Rubber Company
Location: Richmond
Posted on: April 10, 2021

Job Description:

IMMEDIATELY HIRING!!! - APPLY TODAY!!! Safety is our priority! COVID-19 protocols are in place, including mandatory face coverings, social distancing, disinfection standards, and others to protect our associates and our guests. Goodyear owns and operates more than 580 tire and auto service centers nationwide.? We offer a fun, fast paced work environment, with competitive base pay.? Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. ?At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. ?We offer fast track career advancement opportunities for hard working team players who can deliver results. ?If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!? General Description: As an Automotive Guest Advisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team- environment. We encourage you to allow us to invest in your success as you invest in ours; apply today! Responsibilities will include, but not be limited to: + Help drive and reach sales goals through guest interactions including tire and service sales + Build guest relationships and ensure guest satisfaction through understanding their needs + Understand and be able to describe all warranties, advertising, and promotion of products and services + Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out. + Make recommendations to guests based on manufacturing recommendations + Promote self-development by utilizing Company provided training tools + Maintain a clean and safe work and guest area + Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting. Basic Qualifications: + Prior guest service experience + Valid driver's license + Must be at least 18 years of age + No relocation is being offered for this position + Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future Preferred Qualifications: + High School Diploma or GED + Previous Automotive Guest Service experience + Previous Tire Sales experience Position Criteria: + Strong work ethic; independently motivated to produce results with limited influence from others? + Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork + Ability to review, analyze, and interpret information, identify problems, and make decisions + Ability to read, understand, and follow procedures and guidelines + Depending on location, our stores may be open 7 days a week from 7am-8pm, which may include weekends and some holidays + Commitment to following established safety policies and procedures. GOODYEAR IS AN EQUAL OPPORTUNITY EMPLOYERGoodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Keywords: The Goodyear Tire & Rubber Company, Richmond , Customer Service Advisor - Richmond, VA, Hospitality & Tourism , Richmond, Virginia

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