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Customer Service Associate(Printer, Scanner, Copier)

Company: Careerbuilder-US
Location: Richmond
Posted on: April 10, 2021

Job Description:

Position: Office (DocuCare) Level 2 Location: Richmond, VA, 23229 Duration: 12 Months Driving License with clean record and no convictions/tickets is required Timing: 1st Shift 8:00 am-5:00 pm (Mon-Fri) Dress Code: Business Casual - Khakis, collared shirts Essential Functions: * Equipment support and service, diagnosis, cleaning, replacement of parts. * Provide IP address support. * * Service Call Handling and accurate call reporting. * Download and install printer drivers on end-user equipment. * Perform printer mapping. * Maintain inventory and asset tracking. * Collect equipment meter information and submit for billing purposes. * Perform Data Entry. Skills: * Lift and move up to 50 pounds. * Driving between 8 Hospital locations and lots of walking all day to different buildings, floors to check equipment. * Ability to Troubleshoot. * Ability to Communicate with the customer on a regular basis. * Basic Equipment problem solving and diagnosis per training provided. * 1-2 years relevant experience resolving customer and equipment printing issues. Education: * High School diploma or equivalent * Job Requirements:Position: Office (DocuCare) Level 2Location: Richmond, VA, 23229Duration: 12 MonthsDriving License with clean record and no convictions/tickets is requiredTiming: 1st Shift 8:00 am-5:00 pm (Mon-Fri)Dress Code: Business Casual - Khakis, collared shirtsEssential Functions:* Equipment support and service, diagnosis, cleaning, replacement of parts.* Provide IP address support.* * Service Call Handling and accurate call reporting.* Download and install printer drivers on end-user equipment.* Perform printer mapping.* Maintain inventory and asset tracking.* Collect equipment meter information and submit for billing purposes.* Perform Data Entry.Skills:* Lift and move up to 50 pounds.* Driving between 8 Hospital locations and lots of walking all day to different buildings, floors to check equipment.* Ability to Troubleshoot.* Ability to Communicate with the customer on a regular basis.* Basic Equipment problem solving and diagnosis per training provided.* 1-2 years relevant experience resolving customer and equipment printing issues.Education:* High School diploma or equivalent

Keywords: Careerbuilder-US, Richmond , Customer Service Associate(Printer, Scanner, Copier), Hospitality & Tourism , Richmond, Virginia

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