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Guest Services Supervisor Virginia Crossings Hotel & Conference Center

Company: Oliver Companies
Location: Glen Allen
Posted on: January 16, 2022

Job Description:

Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott. Property Location:Job SummaryThe Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.Essential Duties and ResponsibilitiesPerforms all duties of a Guest Services RepresentativeRegisters and processes guests upon arrival and departureDemonstrates and provides exceptional guest service to allhotelguestsDemonstratestelephone courtesy and professionalismMaintains personal connections with guests and clients to encourage guest loyaltyAssists in supervising guest services department with efforts relating to recruitment, orientation, training and schedulingUses appropriateselling techniques to maximizerevenue and occupancyDemonstrates a working knowledge of all services and facilities of the hotel and local areaAssists in reviewing and approving billing accounts and department reportingAssists in maintaining product and service quality standards by investigating complaints and initiating corrective actionMaintains clean and professional appearance ofpublic areas and hotel officePerforms additional responsibilities as assigned by leadershipQualificationsStrong interpersonal and communication skillsStrong organizational skills and attention to detailAbility to handle stressful situations with poise and professionalismStrong leadership and a professional imageConduct work-related functions in a professional manner

Keywords: Oliver Companies, Richmond , Guest Services Supervisor Virginia Crossings Hotel & Conference Center, Hospitality & Tourism , Glen Allen, Virginia

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