Hotel Field Examiner - Project Associate 5
Company: Deloitte
Location: Richmond
Posted on: May 16, 2022
Job Description:
Project Associate 5 - Hotel Project Associate
Deloitte's Brand Operations Services is looking for experienced
hospitality professionals with excellent communication skills,
judgment, and analytical abilities to execute consultative, quality
assurance visits for our hotel client. This is an excellent
opportunity for professionals who are well versed in hotel
operations to use their industry experience to lead discussions and
recommendations with hospitality clients on business priorities in
a friendly, helpful and professional manner.
In this role, the Project Associate will conduct quality assurance
visits and contribute in the areas of team support, training, and
account management as required by the client. The individual will
conduct client site evaluations. During the visit, the Project
Associate will develop and deliver important summary presentations
of evaluation findings and recommendations to key client
executives. Hotel locations and visit type are determined by the
client.
The Project Associate may also be a key player in developing and,
at times, leading client trainings for new hires and periodically
throughout the client program.
Our business goal is to offer clients information and feedback
regarding their brand and cleanliness standards, as well as
customers' experience. The Project Associate is responsible for
contributing to the development of, as well as providing, this
high-level advice and these recommendations to clients and
providing support through account management.
Project Details & Requirements:
Client Execution:
- Conduct quality assurance consultative visits to meet the
unique expectations and program requirements of the assigned
client.
- Project Associate will be well versed on the assigned client's
specific examination requirements, details to execute the customer
experience program, client culture/nomenclature, client resources
and the methods and procedures designed by the Deloitte
business.
- Develop and produce accurate and consistent consultations both
verbally and through written reports in English.
- Create narrative summaries describing observations and
connecting the guest experience to client-provided brand
expectations.
- Exercise high level of judgment in evaluating the clients'
business operations and service at an individual property level for
multiple brands within varying service segment tiers, identifying
areas of improvement and determining how to best communicate
findings and recommendations directly to the client
- Develop and deliver meaningful, accurate summary presentations
to key property level executives, which connect the observations of
the visit to the culture and standards of each of the client's
specific brands, helping to identify gaps in performance to improve
the branded guest experience.
- The Project Associate must interact with property management to
review assessment data and independently recommend strategies and
suggestions for improvement while maintaining an environment of
learning for the client. This includes:
- Providing important quality-assurance information to clients
and use discretion to determine areas where the quality of the
clients' business operations can be improved as required by their
program.
- Exercising initiative in formulating improvements in
established business procedures during the visit.
- Develop immediate rapport with the client's property-level
leadership throughout the visit to establish a level trust when
delivering consultative feedback
- Attend, and at times help lead team meetings and conference
calls as required to meet client project requirements.
- Must be able to travel to client site (both driving and air
travel) as required by the client. Overnight stays will be
required.
The successful Hotel Project Associate will possess:
- Excellent command of English language (clearly speaking,
reading comprehension, and writing) with strong analytic and
presentation abilities.
- Skillful and fluid communication skills possessing the
flexibility to communicate effectively with each client
representative in the style and manner that they prefer.
- Ability to work independently and without direct supervision,
while adhering to strict deadlines.
- Ability to analyze and synthesize data.
- Ability to exercise discretion and independent judgment by
using industry knowledge and fully comprehending clients' business
models and needs.
Basic Qualifications:
- Minimum of two years of hospitality management and/or hotel
operations management experience.
- Bachelor's Degree in Hospitality Business, Hotel/Restaurant
Management, Tourism or equivalent experience strongly
preferred.
- Proficiency with all current technology and Microsoft Office
programs, including, but not limited to:
- iPad / tablet / notebook / smartphone functionality
- Comfortable with both android and apple systems
- Ability to download and interact with mobile applications
- Comfortable utilizing tablet as extra display for laptop
- Laptop functionality
- Video conferencing software (i.e. Zoom)
- Ability to utilize multiple web applications (at least 3) at
one time
- Microsoft Teams
- Experience with developing and leading trainings for both
individual and small teams.
- Must be able to travel 100% to client site (both driving and
air travel) as required by the client. Overnight stays will be
required
- Ability to obtain valid US driver's license with no
restrictions.
- Must reside within reach of 200 client sites within a 4-hour
driving radius or major airport hub.
- Ability to obtain valid passport and/or valid travel
documentation is required.
- Must be legally authorized to work in the United States without
the need for employer sponsorship, now or at any time in the
future
Preferred Qualifications:
- Bachelor's Degree in Hospitality Business, Hotel/Restaurant
Management, Tourism or equivalent experience strongly
preferred.
Keywords: Deloitte, Richmond , Hotel Field Examiner - Project Associate 5, Hospitality & Tourism , Richmond, Virginia
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