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Inbound Call Center-Customer Service

Company: On-Board Companies
Location: Richmond
Posted on: June 25, 2022

Job Description:

Job DescriptionHiring a Contract Inbound Call Center-Customer Service Duration: 12+ MonthsClient Location: Richmond, VAPay Rate $17- 20.00/hour Work Schedule: 40 Hours WeeklyBenefits: ACA Compliant Medical Insuranceo Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers. We are looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.---Preferred Years of Experience:o Minimum 2+ years of experience in a inbound call center environmento It would be a plus to also have experience with utilities---Education:o Prefer Associated degree or higher*Candidates cannot begin assignment until drug and background screenings have been successfully completed.*On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner."On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.22-02853

Keywords: On-Board Companies, Richmond , Inbound Call Center-Customer Service, Hospitality & Tourism , Richmond, Virginia

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