Executive Housekeeper

Company: Doubletree Koger Center HOT137
Location: Richmond
Posted on: September 24, 2022

Job Description:

The DoubleTree by Hilton Richmond Midlothian is seeking an experienced Executive Housekeeper to join our team!

This position is salaried and comes with great benefit options. - This includes travel benefits within Hilton Hotels!

Organizational Structure:
DEPARTMENT: Operations
STATUS: Full-time/Staff/Exempt
REPORTS TO: General Manager
SUBORDINATES: Room Attendants, Laundry Attendants and Houseperson

Job Summary:
To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction.
Includes rooms, laundry, public areas, department storage areas and work areas.
Essential Job Functions:
--- Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
--- Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
--- Enforces policies and procedures.
--- Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
--- Schedules staff according to labor standards and forecasted occupancy.
--- Maintains room quality based on hotel objectives.
--- Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
--- Compiles and reports accurate status of guest rooms to front office.
--- Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
--- Maintains standard procedures for security of on-loan equipment.
--- Maintains productivity and labor cost goals.
--- Conducts inventories of linen, supplies and equipment as required.
--- Orders and receives supplies so as to maintain adequate inventory levels.
--- Ensures staff interacts with guests in a warm and friendly manner.
--- Performs other related duties as required.
--- Knows and complies with all company policies and procedures pertaining to this position and its duties.
--- Rewards employees who use their empowerment to meet or exceed guest expectations.
--- Managing Lost and Found items left at the hotel.
--- Flexibility to work various schedules as business demands including nights, weekends and holidays.
--- Performs as other related duties as required.
TOP Requirements:
--- Lead by example: Team Up, Own It and Passionately Serve!
--- Create and foster a TOP Culture within your department.
--- Give Shout Outs to your Team Members that Team Up, Own It or Passionately Serve.
--- Teach, mentor, and direct your team to exemplify the TOP Culture.
--- Recruit and hire team members who embody our TOP Culture.
--- Assure that you develop your team by sending them to TOP training.
--- Prepare your associates to take on more responsibility and recommend TOP associates for promotion.
--- Demonstrate self-confidence, energy and enthusiasm at all time
--- Being comfortable with the high level of visibility and the TOP leadership role within the company.
Effective February 2018 Executive Housekeeping - Page 2 of 2
Qualification Summary:
Education & Experience:
--- High school diploma or GED certification required or equivalent experience.
--- 5 years of hotel housekeeping experience.
--- 2 years of supervisory or management experience.
--- Experience as Housekeeping Supervisor or Manager preferred.
--- Must have basic Reading, Writing, and Math skills.
--- Computer skills required.
--- Experience with Hotel Brand systems preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of
the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the
duties of the job, the employee will be required to:
--- Stand or walk for long periods of time (8 hours)
--- Lift, carry, push or pull up to 20 pounds frequently and up to 50 pounds on occasion.
--- Reach and extend arms above and below the waist frequently.
--- Bend, stoop, crouch, kneel, twist and climb frequently and stand on ladder occasionally
--- Exposure to harmful chemicals, odors and potentially infectious materials.
JB.0.00.LN

Keywords: Doubletree Koger Center HOT137, Richmond , Executive Housekeeper, Hospitality & Tourism , Richmond, Virginia