Retail Print and Client Services Supervisor - Key Carrier
Company: Office Depot
Location: Virginia Beach
Posted on: May 8, 2024
|
|
Job Description:
Job Description At Office Depot and Office Max, every leader is
responsible for growing total sales and services within the
location. The Print and Client Services Supervisor is a full-time
role and the person in this position will have ownership of the
Print and Client Services area while simultaneously collaborating
with the management team to drive customer satisfaction, community
outreach and in store events for small and medium business. S/he is
expected to quickly build ongoing client centric relationships and
become a trusted expert by utilizing Office Depot's advanced
selling skills and certification programs, and product knowledge in
Print and Services and throughout the store to meet clients' needs.
Is responsible for overseeing the daily activities of print
services: providing guidance, training and direction within the
Print area to ensure clients experience the highest level of
service. Print and Client Services Supervisor will also be a 'Key
Carrier', and while functioning in this role, will be considered
the Client Engagement Lead. Primary Key Performance Indicator (KPI)
is customer satisfaction and related results, such as Net Promoter
Score (NPS). Demonstrates a passion for the brand, print services
and solutions, and other products and services offered to our
customers. The Print and Client Services Supervisor will utilize
the Company's proven sales principles and take the opportunity to
develop Sales Advisors, Service Advisors and Solutions Advisors
with these same principles. The essential functions of this
position may require you to consent to periodic comprehensive
background checks conducted by a third-party. Primary
Responsibilities: Oversees the Print function to ensure efficient
operation while driving overall store sales. Operates and trains
associates on all equipment within the Print Services area to
maintain efficient production and ensure client orders are
completed correctly and on-time, to include determining if RPC
(Regional Print Center) should be used, per established guidelines.
Effectively utilizes communication tools to request assistance
within the Print Services area, and to coordinate the appropriate
service for all customers throughout the store. Responsibilities as
an External Key Carrier include but are not limited to ensuring the
safety and security of the building and associates during the
absence of the management team. Performing opening or closing
responsibilities. This includes driving awareness of key
performance indicators, providing leadership to improve results,
activation/deactivation of the store's alarm system, and processes
for opening or closing the store. Routinely reviews cash handling,
cashier and merchandise error logs, register voids, tax exemption
and all related cash office audits. Consistently maintains store
and print department appearance to company guidelines and keeps a
neat, clean, well-stocked environment. Adheres to all standards
related to signage labeling and merchandise presentation. Drives
positive customer satisfaction levels and provides effective
training to associates to enhance the customer experience.
Collaborates on community outreach initiatives and coordinating in
store events with small and medium businesses to increase foot
traffic and client/customer retention. Works to continually develop
personal selling skills and product knowledge through sales and
service tools provided. Ensures compliance with company policies,
procedures and practices; and supports the company's loss
prevention efforts Education & Experience: High School diploma or
equivalent education preferred Minimum 3 year experience in related
field Experience and/or training in related field Experience in
Print Center Operations preferred Must be the subject matter expert
in the Print Services area Must possess advanced selling skills
Must possess strong interpersonal and communication skills, which
are necessary to establish a selling relationship with customers
Must be adaptable to a changing environment Must be able to coach
and train others in a professional environment Possess excellent
verbal and written communication skills Must possess the ability to
use technology applicable to role, and to access information
necessary to complete daily responsibilities Must possess ability
to process information/merchandise through POS register system
About The ODP Corporation The ODP Corporation (NASDAQ:ODP) is a
leading provider of products and services through an integrated
business-to-business (B2B) distribution platform and omnichannel
presence, which includes world-class supply chain and distribution
operations, dedicated sales professionals, a B2B digital
procurement solution, online presence, and a network of Office
Depot and OfficeMax retail stores. Through its operating companies
Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and
Varis, LLC, The ODP Corporation empowers every business,
professional, and consumer to achieve more every day. Disclaimer
The above statements are intended to describe the general nature
and level of work being performed by associates assigned to this
classification and are not intended to be a complete list of all
responsibilities, duties and skills required of associates so
classified. Other duties may be assigned. Pay, Benefits & Work
Schedule You will be eligible to participate in the Retail Store
Hourly Management Incentive - a program measured on Store-level
Metrics; paid in accordance with the Incentive Plan terms and
conditions. The company offers competitive salaries, a benefits
package, which includes a 401(k) and more, along with plenty of
opportunity to move and grow within our organization! For immediate
consideration for this exciting position, please click the Apply
Now button. How to Apply Click the Apply Now button and follow the
instructions on each page. When you have completed the application,
click the submit button. Application Deadline The job posting will
remain open for a minimum of 3 days and will expire once the
position has been filled. Equal Employment Opportunity The company
is committed to providing equal employment opportunities in all
employment practices. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, citizenship status, marital status,
age, disability, protected veteran status, sexual orientation or
any other characteristic protected by law. We will consider for
employment qualified applicants with arrest and conviction records
City & County of San Francisco Fair Chance Ordinance.
Keywords: Office Depot, Richmond , Retail Print and Client Services Supervisor - Key Carrier, Hospitality & Tourism , Virginia Beach, Virginia
Click
here to apply!
|