RichmondVARecruiter
the smart solution for Richmond jobs

Customer Service Representative - Virginia

Company: Clearwater Paper Corporation
Location: Richmond
Posted on: January 14, 2019

Job Description:

At Manchester Industries, A Clearwater Paper Company, we provide unparalleled service and the best solutions in Paperboard Sales, Sheeting, and Distribution. Since 1978 we have helped our customers meet the daily demands of the commercial printing, publishing, point of purchase display, specialty packaging, and folding carton industries.

Through innovation and continual improvement in precision converting technology, we provide prime paperboard grades from leading mills to paper merchants and packaging companies. The goal of Manchester Industries is to provide an exceptional service platform with our staff of committed employees. Through working with customers and suppliers together, we are able to find profitable and proficient solutions in this ever-changing marketplace.

This is an exciting time to join our team as a Customer Service Representative. The successful incumbent possesses a strong command of the company's customer service policies, and is well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. This position ensures that all customer order specifications and expectations are understood throughout the company while actively pursuing additional sales opportunities. The customer service representative must be able to perform their duties with minimal supervision and communicate effectively and professionally with co-workers, customers, sales representatives and production personnel.

Quoting and Order Entry


  • Primary customer contact for assigned accounts.
  • Communicate effectively and professionally with customers, internal departments, and sales.
  • Perform accurate and timely on-line quoting while considering:


    • Manchester pricing programs
    • Competitive pricing situations
    • Material requirements
    • Appropriate freight charges and logistics
    • Packaging requirements
    • Scheduling efficiencies


    • Process orders accurately and quickly considering material utilization and manufacturing efficiencies; communicate special instructions to scheduling, production and shipping
    • Maintain security of pricing information
    • Use appropriate / efficient strategies when choosing roll inventory
    • Properly request inventory that requires a specific mill run or is stored at off-site locations
    • Track customer orders through entire process, (order entry, manufacture, shipment and delivery,) to ensure customer satisfaction and on-time deliveries
    • Facilitates timely and accurate daily second checks for all prime orders entered to ensure orders and customer POs are aligned and correct

      Sales Support

      • Product knowledge (paperboard types, suppliers, and available callipers' carried by Manchester), stays up to date and informed of any changes and company policies
      • Pursue additional sales using product substitution and suggestive selling techniques
      • Follow up on sales opportunities with high potential
      • Gather competitive pricing and other market information and report it to management.
      • Coordinate new customer approval process
      • Communicate claims to sales team and coordinate reorders
      • Initiate product sample requests
      • Maintain customer service database/systems

        Operations Support

        • Advise management of all issues that may inhibit expected job performance
        • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

          Required education and related experience:

          • High school diploma; college education preferred
          • Customer Service experience preferred (Paperboard experience a plus)

            Skills and Abilities (technical/professional skills, expertise and qualifications):

            • Must be thorough, flexible, detail oriented, and able to prioritize
            • Ability to perform in stressful situations in a highly professional manner
            • Excellent communication skills and the ability to work effectively with individuals across the organization
            • Ability to perform and understand basic mathematical calculations
            • Strong computer skills
            • Intermediate proficiency using Excel

              Illustrative Essential Functions:

              • Some mental, visual, physical fatigue from computer terminal use
              • Repetitive hand movements for keying information into computer
              • Ability to sit for most of an 8 hour shift
              • Occasional extra hours to meet work demands

                Keywords: Clearwater Paper Corporation, Richmond , Customer Service Representative - Virginia, Hospitality & Tourism , Richmond, Virginia

                Click here to apply!

                Didn't find what you're looking for? Search again!

                I'm looking for
                in category
                within


Other Hospitality & Tourism Jobs


Dishwasher
Description: Description br br Our Dishwashers are essential to the success of the Cooper's Hawk kitchen and play a key role in creating a positive experience for each guest. Responsibilities include properly (more...)
Company: Cooper's Hawk
Location: Potomac
Posted on: 01/23/2019

Sales Associate - Lodge
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Waldorf
Posted on: 01/23/2019

Retail Cashier and Customer Service Team Member
Description: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our business model of
Company: Savers
Location: Falls Church
Posted on: 01/23/2019


Immediate Openings! Cooks & Kitchen Help
Description: Do you enjoy cooking Are you a team player with a fun, optimistic and energetic personality If so, Malek's Pizza Palace would love it if you would fill out an application today. Malek's offers a professional (more...)
Company: Malek's Pizza Palace
Location: Springfield
Posted on: 01/23/2019

Bartender - Washington Marriott at Metro Center (17001XBN)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott Hotels Resorts Suites is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading hospitality company, we offer (more...)
Company: Marriott
Location: Washington
Posted on: 01/23/2019

On-Demand Delivery Driver - Flexible Hours (Washington,DC)
Description: Sign Up Now For Postmates Set Your Own Hours. Keep 100 of Your Tips. Work When You Want. Set Your Own Schedule. Flexible Work and Great Pay. Start in Less Than 2 Days.
Company: Postmates
Location: Washington
Posted on: 01/23/2019

Looking for next great D.C. Bartender
Description: Looking for next great D.C.
Company: Confidential
Location: Washington
Posted on: 01/23/2019

Customer Service Associate
Description: CUSTOMER SERVICE ASSOCIATE - BE A HERO TO OUR CUSTOMERS As a Customer Service Associate, you will be working outside greeting customers as they return their rental car to our lot ensuring a smooth and (more...)
Company: Avis Budget Group
Location: Arlington
Posted on: 01/23/2019

Senior Project Manager Retail Consulting (POS / xStore)
Description: A fully competent project management professional who has a broad understanding of solutions and industry best practices. This first-level project management position provides consistent creative and (more...)
Company: Oracle
Location: Vienna
Posted on: 01/23/2019

On-Demand Delivery Driver - Flexible Hours (Brentwood,MD)
Description: Sign Up Now For Postmates Set Your Own Hours. Keep 100 of Your Tips. Work When You Want. Set Your Own Schedule. Flexible Work and Great Pay. Start in Less Than 2 Days.
Company: Postmates
Location: Brentwood
Posted on: 01/23/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Richmond RSS job feeds