Principal Associate, Talent and Performance Strategy

Company: Capital One
Location: Richmond
Posted on: April 1, 2026

Job Description:

Principal Associate, Talent and Performance Strategy Our Talent and Performance Management (TM/PM) team is on a mission to bring our differentiated people vision to our talent solutions and create a simpler, more empowering and tech-enabled experience for all associates. We are simultaneously supporting our existing performance and talent management processes across the enterprise and delivering on an ambitious innovation agenda. The Culture & Change team is responsible for ensuring enterprise stakeholders have the support and resources they need to deliver on our talent and performance strategy within their organizations. Our goal is to innovate on our current processes to streamline, simplify, and increasingly use a tech-enabled approach to drive talent and business impact. We are looking for a talented human capital expert who is passionate about driving a tech-enabled future vision of talent and performance management at Capital One. As a Principal Associate on the Culture & Change team, you will leverage your expertise to deliver innovative talent and performance strategies to support our shared business goals. With an emphasis on consulting and stakeholder engagement, you’ll support the implementation of TM/PM products, processes, and practices to help ensure Capital One has an industry-leading human capital approach across the associate life-cycle. Our ideal candidate will display a strong balance of problem solving and influence skills, business consulting, and communication competencies, as well as the ability to work in a dynamic team environment. Key Responsibilities: Work across teams and stakeholders to play a leading role in the evolution of talent and performance management at Capital One Partner closely with LOB HR to define stakeholder needs, identify opportunities to scale local innovation, and drive impact and efficiency in our domains Partner closely with partner teams (Product, Tech, Design, Ops, P&I) to lead change management and delivery of initiatives and projects with enterprise-wide impact Identify opportunities within existing talent processes for automation, tools, and greater efficiency at enterprise scale Build subject matter expertise across talent and performance domains, using external and internal research to ground our destination state in data-backed practices Develop presentations or materials that can be consumed by a variety of audiences, including senior leaders Support TM/PM philosophy viewpoints in various forums, such as trainings and office hours or written Q&A Key Competencies for Success Execution: Strong organizational skills and follow-through. You've got an excellent "system" for managing a full pipeline of work and can support a team in establishing efficient and effective processes. Partnership: Proactive stakeholder management with colleagues across Capital One including: HR, Product, Operations, and others to drive associate experience improvements and business results. Strategic & Analytic orientation: Ability to leverage disparate data sources, including quantitative and qualitative data, to develop summaries and insights that can inform perspectives and decisions. Business communication: Impeccable written and oral communication skills, including strong visualization skills (i.e., able to “tell the story” and highlight key insights in a clear and concise manner that is easily understood by stakeholders at all levels). Results focus: Drives for results and achieves important goals applying strong organizational skills and detail orientation Analysis: Identify opportunities for improvement and use data to make strategic and tactical recommendations Basic Qualifications: Bachelor’s degree or military experience At least 3 years of experience in project, program, process or product management Preferred Qualifications: At least 2 years of experience as a Delivery Lead Experience collaborating in a matrixed organization Impeccable judgment, relationship building skills, and customer focus Ability to balance the needs of the organization, leaders and associates to deliver against a robust cross-functional agenda Ability to identify, analyze, and solve problems and thrive in ambiguity Passion for learning with a growth mindset At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $108,900 - $124,300 for Principal HR Associate Plano, TX: $98,900 - $112,900 for Principal HR Associate Richmond, VA: $98,900 - $112,900 for Principal HR Associate Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Richmond , Principal Associate, Talent and Performance Strategy, Human Resources , Richmond, Virginia