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Supervisor Human Resources

Company: The Results Companies
Location: Richmond
Posted on: June 15, 2019

Job Description:

Company OverviewHeadquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 31 contact centers throughout the United States, Latin America, and the Philippines. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner's growth has enabled us to expand our global footprint. With over 23,000 employees across the globe, The Results Companies' expertise extends beyond call centers. We're experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.

Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:

--- Healthcare

  • Insurance
  • Wireless Telecommunications
  • Financial Services
  • Energy
  • Education
  • Subscriber Based Entertainment
  • Tax Services
  • Retail
  • Cable/MSO

    Vision Statement

    Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.

    Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.

    The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.Position OverviewThe Human Resources Supervisor supports the site by performing administrative duties. This position serves as a liaison between the site employees and management; per instructions and pre-established guidelines to perform the functions of the job.Duties and Responsibilities

    • Where required, assists in collecting, updating, and coordinating site payroll with the Payroll Manager
    • Provides support to the site, including assisting with employee relations, conducting investigations as assigned, and maintaining employee corrective actions
    • Participates in and presents Human Resources information during on-boarding for all new hire classes
    • Manages site benefits, including employee safety, unemployment, LOA program support
    • Promotes and is involved with the organization and support of site events
    • Assists in carrying out various human resources programs for site employees
    • Maintains personnel files in accordance with established legal, regulatory, and company directives.
    • Communicates issues to the attention of the HR and site leadership
    • Reinforces employee relations practices to establish a positive employer-employee relationship and promote a high level of employee morale
    • Ensures that all employee practices are consistently interpreted and applied in accordance with legal and company directives
    • Completes job offers and promotions for non-agents
    • Follows up on employee notices of separation with proper documentation and exit interview
    • Supports site compliance audits
    • Other duties, as assigned


      • Minimum 3 years relevant experience in Human Resources
      • Ability to handle sensitive and confidential materials
      • Proficient and effective English verbal and written communication skills
      • Ability to work in a fast paced, deadline-oriented environment
      • Must have excellent organizational, interpersonal and time management skills
      • Must be task oriented, possess exceptional people skills and be reliable
      • Proficient with Microsoft Office, Outlook, internet, copier, fax and other business machines
      • Ability to exercise discretion and interact effectively with individuals at all levels and from diverse backgrounds

        Additional InformationPreferred:

        BA degree in Human Resources

        Call Center experience

        Experience in payroll processing a plus

Keywords: The Results Companies, Richmond , Supervisor Human Resources, Human Resources , Richmond, Virginia

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