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On Site Associate Technology Technician

Company: Ricoh USA
Location: Richmond
Posted on: September 17, 2020

Job Description:

Jump start your career with a leader in technology solutions.

Start an innovative career with a leading technology and solutions provider. Join us as an Onsite Associate Technician where your mission is to support a core set of products and solutions while fostering strong customer relationships. In this entry level technical position, you will service and repair a variety of company products onsite at a customer location.

This position is onsite at Dominion Energy in Richmond, VA.

The ideal candidate will be capable of handling set-up tagging, installation, preventative maintenance, and routine service on small printer, low-end segment, and facsimile devices. Those who excel in this position are self-starters who thrive under minimal supervision.


  • High School diploma or GED required
  • Valid driver's license and minimum level of auto insurance coverage required
  • Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application preferred
  • Previous customer service experience strongly preferred
  • Professional interpersonal and communication skills required


    • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment.
    • Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices.

      • Performs troubleshooting and repairs or replaces equipment components, as necessary
      • Achieves expected productivity levels associated with assigned workload and level of experience
      • Manages territory, inventory, and customer relationships
      • Maintains and manages own parts inventory with a high degree of accuracy.
      • Demonstrates good technical and customer relations skills
      • Demonstrates required digital competencies associated with assigned products and level assignment.
      • Completes technical training on new equipment as assigned.
      • Effectively executes all required territory management and call handling procedures.
      • Works closely with sales partners to maximize equipment leads and upgrade opportunities.
      • Completes all required administrative tasks in an accurate and timely manner.
      • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
      • Maintains productive, professional relationship with all company personnel.
      • Maintains a positive demeanor and is a contributing team member.
      • Performs other duties as assigned.

        At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

        This position comes with a competitive starting salary and generous employee perks and benefits that include:

        • Vacation eligibility after only 30 days OTJ
        • Company provided mobile device (latest generation technology)
        • Company provided laptop
        • Health, dental and vision insurance
        • Mileage reimbursement program
        • College Tuition reimbursement
        • 401K matching plans
        • Employee discounts at a variety of retail outlets
        • Wellness programs
        • Unparalleled training and growth opportunities

          At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That's how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we're doing it with transparency, integrity and corporate social responsibility

          Become a valued member of our team. Click APPLY now or join our Talent Community for updates on future job postings.

          Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

          Apply Now

Keywords: Ricoh USA, Richmond , On Site Associate Technology Technician, IT / Software / Systems , Richmond, Virginia

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