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Field Service Tech - Tier 2

Company: Iron Bow Technologies
Location: Richmond
Posted on: November 22, 2020

Job Description:

IT Field Support / Help Desk Technician (Tier 2)

Iron Bow Technologies has an immediate need for an experienced IT support / Help Desk Technician interested in a permanent Tier 2 IT Support opportunity in Richmond, VA (**position is remote but candidate MUST live in Richmond, VA area)

The selected candidate will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) by providing comprehensive IT support to end users at customer site(s) throughout Richmond and the surrounding areaPosition Responsibilities



  • Primarily responsible for end-to-end IT infrastructure support

  • Provide comprehensive and timely resolution of all end user technical issues

  • Break/fix software & hardware support such as OEM-certified warranty repairs

  • Provide smart-hands support for networks, servers and VoIP technologies

  • Perform IT asset disposal and maintain accurate asset inventory

  • Support end users remotely accessing services via shipping replacement devices or leveraging 3rd party hardware repair (or other form of onsite support as needed)

  • Troubleshoot issues involving applications on and off premise (e.g. cloud)

  • IT support may be provided remotely via remote administration tools or deskside

  • Onsite support for incidents, service requests and changes as needed (IMAC, break/fix)

  • Provide end user device configuration

  • Execute application installations, patch and driver update testing and distribution

  • Responsible for device, operating system, software and/or application troubleshooting

  • System updates and/or restoration activities as necessary


    Required Experience



    • 4+ years' experience in end user / help desk support position(s)

    • Substantial experience performing technical and system analysis / diagnostics

    • Proficiency in the identification and timely resolution of end-user IT issues is required

    • Ability to test, troubleshoot, service and repair end user devices

    • Experience with device, operating system, software and application troubleshooting

    • Active CompTIA A+ certification is highly preferred

    • Candidates with Dell Certified Technician, HP Certified Repair, Microsoft, Apple or related professional IT certifications are encouraged to apply

    • Must be comfortable adapting to dynamic work schedules and flexible shifts as needed

    • Superb customer service and communication skills are required

    • High School Diploma (OR equivalent combination of experience & education)

    • Valid Virginia Driver's License is required

    • Must be able to successfully pass background check(s) (Iron Bow & VITA)

      Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target. Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: Iron Bow Technologies, Richmond , Field Service Tech - Tier 2, IT / Software / Systems , Richmond, Virginia

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