IT Customer Relationship Manager
Company: Crescens Inc.
Posted on: May 28, 2023
Title: IT Customer Relationship Manager
Location: Richmond VA(Hybrid)
Duration: 2+ months
- Ideal candidates for this role will innately be a strategic
thinker, foster positive/purposeful interactions, build and
preserve trusting relationships with assigned business partners
throughout the agency.
- The position will also manage escalations for work within the
service, product and project delivery pipelines.
- Position specific responsibilities and duties will include, but
not limited to:
- Meeting with and communicating directly with Agency leadership
up to the Executive level on a routine basis.
- Working closely with IT leadership to ensure successful and
continuous delivery of all products and services by ITD.
- Assigned specific Divisions or groups to act as a point of
focus / resource for IT management, escalations, and
- Partner with business and Enterprise Architecture to identify
product lines, then develop and maintain a multi-year business
- Responsible for building and maintaining relationships with
assigned business partners.
- Interfacing with project managers, service and operations
managers to coordinate work, prioritize requests, and manage
escalations for assigned Divisions.
- Identifying opportunities for new services, service
improvements, and technical innovation to meet business
- Overseeing the management of business partner expectations as
related to ITD engagement and service or product delivery.
- Managing escalations related to technology procurements,
projects, and service delivery requests.
- Identifying, championing, and communicating customer
- Consult and collaborate with ITD teams managing production
operations and the strategic direction for systems owned by
assigned business partners.
- Support continued compliance with VDOT and VITA policies,
standards, and guidelines.
- Bachelor's degree or six (6) years or more of related
- Experience working in Information Technology (including
knowledge of SDLC, Agile Methodology, Technology
- Strong communication skills in writing, speaking and presenting
with leadership of all levels.
- Ability to listen, build rapport, and develop credibility as a
strategic partner. Be able to shift opinions using influence over
- Skilled and experienced at conflict negotiation and resolution;
Experience dealing with difficult customers.
- Ability to share-ownership and drive results as a team. Ability
to focus on purpose, value, and results, rather than
- Ability to connect strategy to execution; Strategic
- Experience in Product Line planning, development, and
- Business Relationship Management Professional (BRMP -)
certification from BRM Institute(Desired)
Keywords: Crescens Inc., Richmond , IT Customer Relationship Manager, IT / Software / Systems , Richmond, Virginia
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