Field Service Representative

Company: SUEZ - Water Technologies & Solutions
Location: Richmond
Posted on: November 19, 2023

Job Description:

The Pilot Group performs pilot studies on customer sites to test our water and wastewater treatment technologies' performance on the customer's water source. Pilot studies are performed using our fleet of pilot equipment that covers a wide range of product lines. Our equipment is stored and maintained in our two Pilot Shops in North America. Pilot studies generate design data for future full-scale plants and provides our customers a chance to see the final product and solution performing at a pilot scale at their facility. Pilot Field Service Representatives (FSRs) in the Pilot Group are responsible for performing on-site and in-house pilot equipment service support for a variety of pilot- scale water treatment technologies, mainly focused on membrane bioreactors, (MBR), ultrafiltration (UF) membranes, reverse osmosis (RO) membranes, and physical- chemical processes such as clarifiers and dissolved air floatation (DAF). On-site services at a customer site include commissioning, decommissioning, routine maintenance, troubleshooting, and daily operation of pilot scale water treatment systems. When providing on-site service on customer sites, Pilot FSRs are key to ensuring the smooth operation of the pilot equipment for a successful pilot study through their planning, resourcefulness, and attention to detail. They represent the company and build relationships with customers through customer focus and communication that contribute to securing future business for full-scale projects. In-house service will include assistance during the Factory Acceptance Testing (FAT) of piloting equipment prior to shipment to and upon return from Customer sites to ensure equipment quality control and increase efficiency on customer sites. Pilot Field Service Representatives work hands-on with various types of mechanical equipment such as pumps and blowers, valves, chemical dosing equipment, PVC piping, and various types of instrumentation (pH, oxidation-reduction potential [ORP], conductivity, turbidity) to test, troubleshoot, and maintain the equipment. They also work with 120-600V motors, supervisory control and data acquisition (SCADA), programmable logic controllers (PLCs) using Allen Bradley or Automation Direct products, and electrical control panels. Other responsibilities include collection and bench-scale analysis of water samples, communication with the Pilot Project Manager, training customer's operators to operate the pilot equipment, working in accordance with our and the customer's safety protocols, and maintaining an organized job site.This position will report to the Pilot Engineering Leader and work closely with the Pilot Project Managers and Pilot Equipment Supervisor. Core Qualifications:

• Bachelor's degree (Engineering or other), or, college diploma with water treatment work experience
• Minimum 2-year practical experience with mechanical and/or electrical equipment
• Fluency in English (written and verbal) is required
• Ability to travel within USA and Canada for trips ranging from 5 to 21 days in duration and approximately 75-125 total travel days per year
• Ability to perform light manual tasks on-site including lifting and using hand and power tools
  Useful skills or abilities:
  • Basic knowledge of drinking water and wastewater treatment concepts and processes, with 2 years' experience preferred experience with water treatment equipment
  • Proficiency with typical computer software programs (Google Sheets, Google Docs, Gmail, etc.)
  • Ability to travel to other countries outside of Canada and the USA
    Veolia Water Technologies & Solutions (WTS) is a worldwide leader in water recovery, treatment and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Our portfolio of technologies includes solids-contact clarification, membrane & media filtration, ion exchange, electrolysis, digestion, evaporation, ozone/UV disinfection and more. At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, with competitive benefits and flexible work arrangements.

Keywords: SUEZ - Water Technologies & Solutions, Richmond , Field Service Representative, IT / Software / Systems , Richmond, Virginia