Senior Field Service Tech
Company: Disability Solutions
Location: Manassas
Posted on: May 7, 2024
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Job Description:
Job Description BAE Systems is seeking a Field Service
Technician to provide on-site Information Technology support. Must
be able to provide strong proven customer service skills and
ability to deliver a high level user experience. Performs a variety
of maintenance and technical support on products such as equipment,
integrated systems and subsystems, and software at customer/user
locations. Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problem in
minimum time. Installs, upgrades and removes products ensuring
coordinative engineering field change. Maintains effective customer
communications and relations. PRIMARY DUTIES AND RESPONSIBILITIES:
Involved with the repair of equipment and components at field
locations and customer sites. Provides routine to moderately
complex support. Installs, operates, tests, troubleshoots,
maintains, repairs and modifies equipment.Provide on-site technical
support for software and hardware installs, hardware moves, add or
changes of hardware/software for the end-user community.Address
Incident tickets to include break/fix issues.Provide mobile device
support to include iPhone/ iPad/Blackberry/ Droid.Resolve printer
issues namely toner replacement, paper jams, connectivity issues
and printer maintenance.Update asset inventory via ticketing system
database.Working knowledge and experience with Active
directory.Provide desk-side assistance to executive staff.Writing
and/or editing existing procedures.Basic network
troubleshooting.Provide basic telephone support.Required Education,
Experience, & Skills High School Diploma and 3-5 year's work
experience or equivalent experience.Knowledge of MS office
productsKnowledge of Windows OSExcellent troubleshooting skills,
hardware and softwareAbility to work well with others in a team
environmentExcellent proven communication skills: oral and
writtenAbility to operate with some latitude for independent
judgment and action required.Working knowledge with Online
Ticketing SystemsPay InformationFull-Time Salary Range: $62810 -
$100540Please note: This range is based on our market pay
structures. However, individual salaries are determined by a
variety of factors including, but not limited to: business
considerations, local market conditions, and internal equity, as
well as candidate qualifications, such as skills, education, and
experience. Employee Benefits: At BAE Systems, we support our
employees in all aspects of their life, including their health and
financial well-being. Regular employees scheduled to work 20+ hours
per week are offered: health, dental, and vision insurance; health
savings accounts; a 401(k) savings plan; disability coverage; and
life and accident insurance. We also have an employee assistance
program, a legal plan, and other perks including discounts on
things like home, auto, and pet insurance. Our leave programs
include paid time off, paid holidays, as well as other types of
leave, including paid parental, military, bereavement, and any
applicable federal and state sick leave. Employees may participate
in the company recognition program to receive monetary or
non-monetary recognition awards. Other incentives may be available
based on position level and/or job specifics.About BAE Systems,
Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an
international defense, aerospace and security company which
delivers a full range of products and services for air, land and
naval forces, as well as advanced electronics, security,
information technology solutions and customer support services.
Improving the future and protecting lives is an ambitious mission,
but it's what we do at BAE Systems. Working here means using your
passion and ingenuity where it counts - defending national security
with breakthrough technology, superior products, and intelligence
solutions. As you develop the latest technology and defend national
security, you will continually hone your skills on a team-making a
big impact on a global scale. At BAE Systems, you'll find a
rewarding career that truly makes a difference.Our Commitment to
Diversity, Equity, and Inclusion:At BAE Systems, we work hard every
day to nurture an inclusive culture where employees are valued and
feel like they belong. We are conscious of the need for all
employees to see themselves reflected at every level of the company
and know that in order to unlock the full potential of our
workforce, everyone must feel confident being their best, most
sincere self and be equipped to thrive. We provide impactful
professional development experiences to our employees and invest in
social impact partnerships to uplift communities and drive
purposeful change. Here you will find significant opportunities to
do meaningful work in an environment intentionally designed to be
one where you will learn, grow and belong.BAE Systems is committed
to hiring and retaining a diverse workforce. We are proud to be an
Equal Opportunity Employer, making decisions without regard to
race, color, religion, sex, sexual orientation, gender identity,
gender expression, marital status, national origin, age, veteran
status, disability, or any other protected class.
Keywords: Disability Solutions, Richmond , Senior Field Service Tech, IT / Software / Systems , Manassas, Virginia
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