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Senior Technical Support

Company: Iconma, L.L.C.
Location: Richmond
Posted on: April 18, 2019

Job Description:

Senior Technical SupportLocation: Richmond, VADuration: 8 monthsDescription:Responsibilities:* Provide application support and issue identification for systems supported by the Talent Acquisition Operations team.* Monitor and respond quickly and effectively to calls or chats received to the support channel* Interact with recruiters/recruiting leaders to identify root cause for candidate reported issues, and triage to resolve or escalate to engineering team based on triage* Interact with vendor partners to remediate/identify issues as needed* Utilize Salesforce as the ticketing tool to track and escalate tickets for end users* Assist with onboarding of new Agents by training and allow others to shadow* Perform other tasks as needed for the Talent Acquisition Operations team within HRBasic Qualifications:* High School Diploma, GED, or equivalent certification* At least 1 year of remote help desk support experiencePreferred Qualifications:* Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience* ITIL Certification* 5+ years experience writing software* Strong Java knowledge (Java 8+, Spring Boot)* Fluent with NodeJS and npm* Effective with basic git commands* Comfortable with Linux and CLI tooling* Able to effectively debug issues based on log output and screenshots* Comfortable with Python and Flask* Comfortable with Go and Gorilla* Comfortable with C# and ASP.NET Core

Keywords: Iconma, L.L.C., Richmond , Senior Technical Support, IT / Software / Systems , Richmond, Virginia

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