RichmondVARecruiter Since 2001
the smart solution for Richmond jobs

Field Service Technician II (Field Based in Richmond)

Company: BD Medical
Location: Richmond
Posted on: November 11, 2019

Job Description:

Job Description Summary ======================= Job Description =============== Our BD Pyxis systems comprehensively provide medication and supply management throughout the hospital and IDN. By helping streamline workflow, improve financial performance and facilitate regulatory compliance, they can enhance medication safety and patient care. Learn more: ********************************************** Accountabilities The Field Service Technician will provide remote and on-site reactive service for CareFusion Pyxis automated dispensing systems located within hospitals, nursing homes and other healthcare facilities. They service primarily hardware and software system components. Additionally, the Field Service Technician will participate in the installation and upgrades of these systems and secondarily execute a preventative maintenance program. They will participate in pre-installation testing, reconfiguring, and documentation of uncovered technical issues of all applicable Pyxis systems. **Home-based position with daily travel to customer sites in the DC/ Baltimore territory. The ideal candidate will reside in the Annapolis, Maryland area. Road Warrior, but minimal overnight travel. Company vehicle provided.** This position is accountable for: * Provides technical support to external customers to resolve issues regarding proprietary software and hardware and will be capable of fully supporting all products within their region. * Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies. Identifies the priority status of a service based on customer feedback and the nature of the problem. * Performs reactive/proactive Preventive Maintenance as assigned. * Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department management. * Responsible for the overall ownership of the service order, or will ensure proper escalation processes are followed. * Interviews customers to gather information about problem and leads user through diagnostic procedures to determine source of error or cause of problem. * Logs and tracks all service order activity in CRM, maintains history records and related problem documentation. * Consults with advanced team members and their liaisons to understand software and hardware errors. * Notifies appropriate internal personnel of issues at a particular account. * Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required. * Manages parts per the parts management policy and procedures Qualifications * Must be flexible with shift coverage in a 24x7 environment. * Must have current drivers license. * Prior 24x7 field customer service experience required. * Strong customer service skills required. * Experience or Associates degree in Technology or Healthcare related field preferred. * Military experience, a plus. * Must possess and maintain a valid driver's license and meet BD's auto safety standards. * Minimum 2 years PC experience; networking experience required. * A+ certification preferred. * Experience supporting automation equipment in a healthcare setting a plus. * Excellent verbal and written customer service, telephone, troubleshooting and communication skills. * Must be able to lift a minimum of 70 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting. * Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis. *LI-HS1 Primary Work Location ===================== USA CA - San Diego Bldg A&B Additional Locations ==================== Work Shift ========== US BD 1st Shift 7am-530pm Tue-Fri (United States of America)

Keywords: BD Medical, Richmond , Field Service Technician II (Field Based in Richmond), IT / Software / Systems , Richmond, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Web Developer - Arlington
Description: Ref ID: 04510-9502301599Classification: Web DeveloperCompensation: DOEWe are looking for an outstanding Web Developer in DC/Virginia to join a stellar team. Web developer responsibilities include building (more...)
Company: Robert Half Technology
Location: Arlington
Posted on: 11/22/2019

F-35 Senior Software Engineer - Active Secret Clearance Required (Security Clearance required)
Description: REQ : 2019-66541Job DescriptionDo you hold an active US government security clearance Are you interested in work that gives you the opportunity to use your skills to solve complex problems Would you (more...)
Company: General Dynamics - IT
Location: Arlington
Posted on: 11/22/2019

Full Stack Software Developer, Senior (Security Clearance required)
Description: Job Number: R0071949 Full Stack Software Developer, SeniorThe Challenge:Are you looking for an opportunity to not just develop software, but to build a system that will have a positive impact As a full-stack (more...)
Company: Booz Allen Hamilton
Location: Springfield
Posted on: 11/22/2019

AWS Serverless Applications Software Developer (Security Clearance required)
Description: Job DescriptionCACI is seeking a senior Software Developer with agile methodology experience to augment a team of developers, in support of the development of a clean sheet suite of AWS Serverless Applications.----What (more...)
Company: CACI
Location: Bethesda
Posted on: 11/22/2019

Senior Linux Systems Engineer Administrator (Security Clearance required)
Description: The Linux Engineer applies current technologies to the design, development, evaluation and integration of computer information systems and networks to maintain system security. Works with commercial computer (more...)
Company: Avid Technology Professionals, LLC
Location: Arlington
Posted on: 11/22/2019

Senior Cyber Threat Mobile Researcher (Active Secret Required)
Description: Clearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:Top Secret SCISuitability:Agency SpecificJob Family:Cyber SecurityJob Description:Project Overview:Are you highly (more...)
Company: General Dynamics Information Technology
Location: Arlington
Posted on: 11/22/2019

Salesforce Developer and Salesforce Administrator - Fairfax
Description: Salesforce Developer and Salesforce Administrator 13 13 Are you a Salesforce Expert who is always looking for new ways to solve problems, meet challenges and improve software capability and functionality (more...)
Company: George Mason University
Location: Fairfax
Posted on: 11/22/2019

Senior Software Developer (Security Clearance required)
Description: Description Job Description:Today, Electronic Warfare EW is a growing enterprise - protecting the warfighter and our national security against ever-adapting threats. The Electronic Warfare Division (more...)
Company: Leidos
Location: Bowie
Posted on: 11/22/2019

Sr Java Developer
Description: Ref ID: 04510-9502303731Classification: Sr Java DeveloperCompensation: DOERobert Half is hiring for a Java Developer We are looking for a Java Developer with experience in building high-performing, scalable, (more...)
Company: Robert Half Technology
Location: Arlington
Posted on: 11/22/2019

Senior Real-Time Software Engineer (Security Clearance required)
Description: Description Job Requisition:Senior Real-Time Software EngineerJob Description:Leidos currently has an exciting opportunity for a Real-Time Software Engineer to perform design, development, and hardware/software (more...)
Company: Leidos
Location: Arlington
Posted on: 11/22/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Richmond RSS job feeds