Date Posted: 2020-10-14
Subcategory: SW Config Analyst
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
SAIC is seeking a Configuration Management Database (CMDB)
Engineer to join our team supporting a major state & local
customer. The CMDB Engineer is responsible for defining and
managing the operational
activities of the Change Management Process, using the
ServiceNow incident management
platform. The ideal candidate must also serve as a backup to all
responsibilities using legacy technology and implement
capabilities throughout the enterprise f or a large infrastructure
program. Essential duties of this position include:
execution of creation, maturity and maintenance of the CMDB
Organization and execution of CMDB
and Asset Management tools. ServiceNow experience,
Drive execution of asset and
configuration item identification, baseline definition,
mapping, CMDB administration and IT acquisition processes
Providing hardware and software
asset and configuration management
effectively by using dashboards, power points, and reports.
customization of CMDB consoles and dashboards
a holistic view across the Service Management disciplines
SACM process and CMDB updates in support of supplier invoicing
customer charge back
This position is involved in ensuring integration
with the other Service Management processes such as Incident,
Management and all areas of the ITIL framework. The CMDB
Engineer stays abreast of new
features and functionality, playing a key role in driving
improvement. You will have the opportunity to
solve complex problems, design user-friendly interfaces, and
through automation. This position offers the chance to improve
efficiency, and reporting capability of IT services. The CMDB
also play a key role in representing current and future
supporting ITSM tools, and contributing to long-term strategy as
tactical activities leading to the continual improvement of the
Background / Experience
2 - 3 years of experience in the ITIL driven IT management
preferably in a CMDB role
system audit practices and conduct audits to ensure data
the CMDB data when exceptions are noted between CMDB,
information, and other authoritative production data
design, development, and implementation of automated processes
gathering, populating, and maintaining CMDB data.
to develop SQL queries and reports for management on KPIs to
process effectiveness, efficiency, and data accuracy.
closely with customers, Systems Engineering and Service Delivery
establish business requirements for the CMDB.
and execute a plan for implementing the Configuration Management
robust configuration management procedures and standards for
ITSM and CMDB alignment with ITIL v3 framework.
as a key stakeholder supporting key CMDB tasks:
CMDB activities to enhance general awareness of processes and
and train internal partners whenever necessary.
Defines and develops
business processes, policies, roles and responsibilities, and
Conducts analysis of
business processes: current state analysis, gap analysis,
best practices identification, organizational assessment, and
Plans and implements
process improvements, including: future state design
Interfaces with all service
stakeholders including customer, systems, and technology.
Ensures compliance with
Change Management policies and agency guidelines.
Provides expertise and
guidance in interpreting policies, regulatory and/or
regulations, and agency guidelines to assure compliance.
Works directly with
operating entities to provide process analyses oversight on a
basis to enforce requirements and meet guidelines.
May coordinate with
business and technology teams, ascertaining system requirements,
program functions, output requirements, input data acquisition,
techniques and controls.
interpersonal and teamwork skills
Candidate should be a
motivated, self-starter with the ability to accomplish tasks
pressure with limited supervision.
Candidate must be a team
Candidate must have
flexibility to accommodate time-sensitive and mission-critical
At least 1 year of
proficiency with Microsoft Office (Word, Excel, and
applications and common office software applications.
The successful candidate
will have exceptional oral and written communication
- US Citizen who must be able to
pass a Commonwealth of Virginia background check.
Skills/ Education / Certifications /
- Bachelor’s degree and 9 years or more experience, Masters and
7 years or more experience.
- Degree requirement waived in lieu of
significant recent and relevant work experience: minimum of four
active duty military or minimum of four (4) years’ relevant
-ITIL Foundation Certification
or higher, preferred.
-Previous experience with Bill
of IT chargeback support, preferred.
- MS Office Suite (Word, Excel, Power Point, Outlook
Calendar, Project, Internet Explorer, and Access), and Adobe
SAIC is a premier technology integrator solving our nation's
modernization and readiness challenges. Our offerings across
defense, space, civilian, and intelligence markets include high-end
solutions in engineering, IT, and mission outcomes. We integrate
the best components from our portfolio with our partner's ecosystem
to deliver innovative and effective solutions. We are 25,500
strong; driven by mission, united by purpose, and inspired by
opportunities. Headquartered in Reston, VA, SAIC has annual
revenues of nearly $7.1 billion. For information, visit saic.com or
Working at SAIC for benefits details.
SAIC is an Equal Opportunity Employer empowering people no
matter their race, color, religion, sex, gender identity, sexual
orientation, national origin, disability, or veteran status. We
strive to create a diverse, inclusive and respectful work culture
that values all.