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Configuration Management Database Engineer

Company: SAIC
Location: Richmond
Posted on: October 17, 2020

Job Description:

Job ID:

2016209

Location:

RICHMOND

,

VA

,

US

Date Posted: 2020-10-14

Category: Software

Subcategory: SW Config Analyst

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: Yes

Description

Position Summary

SAIC is seeking a Configuration Management Database (CMDB)

Engineer to join our team supporting a major state & local government

customer. The CMDB Engineer is responsible for defining and managing the operational

activities of the Change Management Process, using the ServiceNow incident management

platform. The ideal candidate must also serve as a backup to all position

responsibilities using legacy technology and implement capabilities throughout the enterprise f or a large infrastructure support

program. Essential duties of this position include:

Drive

execution of creation, maturity and maintenance of the CMDB

Organization and execution of CMDB

and Asset Management tools. ServiceNow experience, preferred.

Drive execution of asset and

configuration item identification, baseline definition, relationship

mapping, CMDB administration and IT acquisition processes

Providing hardware and software

asset and configuration management

Communicate

effectively by using dashboards, power points, and reports.

Shepherd

customization of CMDB consoles and dashboards

Execute

a holistic view across the Service Management disciplines

Lead

SACM process and CMDB updates in support of supplier invoicing and

customer charge back

This position is involved in ensuring integration

with the other Service Management processes such as Incident, Problem, Event

Management and all areas of the ITIL framework. The CMDB Engineer stays abreast of new

features and functionality, playing a key role in driving continual service

improvement.  You will have the opportunity to

solve complex problems, design user-friendly interfaces, and optimize processes

through automation. This position offers the chance to improve the speed,

efficiency, and reporting capability of IT services. The CMDB Engineer will

also play a key role in representing current and future capabilities of

supporting ITSM tools, and contributing to long-term strategy as well as

tactical activities leading to the continual improvement of the environment to

meet objectives.

Qualifications

Background / Experience

At least

2 - 3 years of experience in the ITIL driven IT management environment,

preferably in a CMDB role

Enact

system audit practices and conduct audits to ensure data integrity.

Reconcile

the CMDB data when exceptions are noted between CMDB, discovery

information, and other authoritative production data repositories.

Support

design, development, and implementation of automated processes for

gathering, populating, and maintaining CMDB data.

Ability

to develop SQL queries and reports for management on KPIs to improve the

process effectiveness, efficiency, and data accuracy.

Works

closely with customers, Systems Engineering and Service Delivery Teams to

establish business requirements for the CMDB.

Produce

and execute a plan for implementing the Configuration Management processes

using ServiceNow

Recommend

robust configuration management procedures and standards for using CMDB.

Ensure

ITSM and CMDB alignment with ITIL v3 framework.

Act

as a key stakeholder supporting key CMDB tasks:

Communicate

CMDB activities to enhance general awareness of processes and standards.

Liaise

and train internal partners whenever necessary.

Defines and develops

business processes, policies, roles and responsibilities, and performance

metrics;

Conducts analysis of

business processes: current state analysis, gap analysis, benchmarking,

best practices identification, organizational assessment, and other

related tasks.

Plans and implements

process improvements, including: future state design

Interfaces with all service

stakeholders including customer, systems, and technology.

Ensures compliance with

Change Management policies and agency guidelines.

Provides expertise and

guidance in interpreting policies, regulatory and/or governmental

regulations, and agency guidelines to assure compliance.

Works directly with

operating entities to provide process analyses oversight on a continuing

basis to enforce requirements and meet guidelines.

May coordinate with

business and technology teams, ascertaining system requirements, such as

program functions, output requirements, input data acquisition, and system

techniques and controls.

Strong

interpersonal and teamwork skills

Candidate should be a

motivated, self-starter with the ability to accomplish tasks under

pressure with limited supervision.

Candidate must be a team

player.

Candidate must have

flexibility to accommodate time-sensitive and mission-critical work.

At least 1 year of

proficiency with Microsoft Office (Word, Excel, and PowerPoint)

applications and common office software applications.

The successful candidate

will have exceptional oral and written communication abilities

Security

Clearance Requirement

- US Citizen who must be able to

pass a Commonwealth of Virginia background check.

Skills/ Education / Certifications /

Other

- Bachelor’s degree and 9 years or more experience, Masters and 7 years or more experience.

- Degree requirement waived in lieu of

significant recent and relevant work experience: minimum of four (4) years’

active duty military or minimum of four (4) years’ relevant experience.

-ITIL Foundation Certification

or higher, preferred.

-Previous experience with Bill

of IT chargeback support, preferred.

Software

Experience

- MS Office Suite (Word, Excel, Power Point, Outlook

Calendar, Project, Internet Explorer, and Access), and Adobe Reader, MS

Sharepoint

SQL

ServiceNow,

preferred

Apptio,

preferred

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details.

SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Keywords: SAIC, Richmond , Configuration Management Database Engineer, Other , Richmond, Virginia

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