Locations: VA - McLean, United States of America, McLean,
Virginia Manager of Retail Physical and Digital Merchandising
Experience Across our growing national footprint of Retail Branches
and Capital One Cafés, we have supportive people, easy-to-use
products, and intuitive tools to help customers achieve a healthy
financial future—one with less anxiety and more everyday joy.
The Capital One Cafés are a cornerstone of our innovative
approach—think Genius Bar, rather than traditional bank branch.
Open to everyone, they’re comfortable spaces where people can get
help, explore the latest in banking, and kick back with free Wi-Fi,
Peet’s Coffee and local treats. But we’re not sitting around
waiting for competitors to catch up. We’re finding ways to be more
innovative, more empathetic and more impactful—and we’re looking
for a visionary Manager of Retail Physical and Digital
Merchandising Experience to help us.
As the Manager of Retail Physical and Digital Merchandising
Experience at Capital One, you’ll drive the holistic storytelling
of the Capital One story for our cafes and branches, and
collaborate with company leaders and stakeholders throughout the
process. Your work will delight, inspire and empower consumers—with
a direct impact on the company’s bottom line. This role
reports into the Director of Visual Merchandising & Branding.
Lead physical digital experience design including engagement
with physical/digital consultancies and Experience Management
Drive Development, implementation, and maintenance of
merchandising standards (schematics, market visits, special
Strategize & Develop the Visual Merchandising & Branding system
to elevate the visual representation of Capital One’s cafes and
branches to tell a comprehensive and meaningful brand story. This
includes bringing to life visual merchandising planograms in a
Direct outside agencies and work closely with the construction
delivery and cafe open teams. Responsible for physical and digital
production files and providing required information for contractors
Support, develop and curate thematic and cultural
campaigns/efforts including digital experiences, product
integration via collateral and merchandising opportunities, and
brand storytelling--- ensuring visual and experiential consistency
across all bank platforms.
Cultivate a test and learn, results-driven culture in which
innovation and excellence are expected.
Ensure projects are delivered on time, on budget (on all design,
visual, creative and operational costs), and with an exceptional
customer experience—while simultaneously managing risk.
Keep our retail experience deeply rooted in the Capital One
Consumer Bank brand promise and brand DNA, so it’s always coherent
and consistent with all other consumer touchpoints.
Collaborate effectively with key stakeholders across the
customer experience—including the Market Executives, Retail
Strategy and Analytics, Retail Operations, Marketing, Digital
Product, Technology and construction teams.
Maintain on-going competitive intelligence within the
We’re looking for someone with a sharp eye for retail design and
innovation, a passion for building brands and delighting customers,
and has a pulse on emerging tech and analog experiences. We’re
looking for someone with a strategic mind who can create approaches
that foster alignment with stakeholders, drive momentum to delivery
and translate this into action and results. Here are just a
few qualities we seek in a candidate:
Experience blending physical and digital experiences in retail
Experience in visual merchandising planograms in a retail
Creative Technologist skills - have the language and
understanding of digital experiences and have a pulse on emerging
technology. Skilled at rapid prototyping and iterating.
Have a strong understanding of creating platforms for holistic
branded experiences that include analog approaches as well as
engaging digital interactions.
Experience developing strategy for Branding identity systems
Ability to drive work with various partners and create
Strong experience designing, developing, and managing project
plans in a complex and dynamic environment with a retail, corporate
or agency background.
Experience in developing and integrating metrics systems into
the experience design in order to measure success.
Excellent project management skills and brand building
experience—you know how to prioritize work and resources to bring a
brand to life
Has a strong network of contacts, vendor relationships and
contractors, with proven ability to work, influence and manage
relationships. Experience managing multiple vendors and outside
Expertise in human-centric design and user research (including
prototyping)—you have strong empathy for end-user behaviors, and
you’re masterful at finding the sweet spot of product desirability,
feasibility, and viability.
Have service design experience with understanding of customer
A get-it-done ethos—you have the energy and willingness to
roll-up your sleeves, and a professional agility that equips you to
easily deal with the rapidly changing dynamics of the industry and
Exceptional communication skills—you know how to get people
onboard with and aligned around a shared vision, from concept to
delivery. Can translate technical language into more relatable
language depending on the audience.
Confidence in presenting and selling ideas to senior
Proven ability to influence, collaborate and build strong
relationships at all levels--and to lead and inspire.
Entrepreneurial spirit --you’re excited by the challenge to
manage and collaborate with the team and grow the brand
Bachelor’s Degree or Military experience
At least 3 years of experience in visual merchandising and
retail store design for a company with a national brand
At least 2 years marketing and merchandising experience with an
emphasis in blending physical experience with digital
At least 1 year of experience in human-centric design and user
research, including prototyping
Degree in Industrial Design, Environmental Design, Architecture,
Design, or Interior Design
Industrial Design or Physical Design experience in a progressive
retail environment or design agency
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.