UX Writer/Content Strategist, Small Business Card Design

Company: Capital One
Location: Richmond
Posted on: November 22, 2020

Job Description:

McLean 2 (19052), United States of America, McLean, Virginia UX Writer/Content Strategist, Small Business Card Design UX Writer/Content Strategist, Small Business Card Design

We’re looking for a UX writer to help anticipate and shape the conversations we have with our customers throughout their experience. Partnering with our product and design teams in both Richmond and McLean, Virginia, you’ll use language to design end-to-end user experiences.

As a UX Writer on our Small Business Card team, you’ll help define our content strategy and craft powerful messages that position Capital One as a true partner and advocate for the millions of small business owners who make up the backbone of our economy. Through engaging content and experiences, you’ll build relationships with new and existing customers by supporting our Brand and Acquisitions team.

You love to write. It’s your thing. You’re a gifted writer and strategist who sees words as an incredibly powerful tool for connecting with people through intuitive experiences and stories. You’re a master at writing headlines, web copy, and longer-form pieces of content. You understand how to use words to spur conversation, interaction, and action, and you are deeply knowledgeable about how to best connect with your audience, delivering the right message at the right time. And you’re looking for a new role where you can use your talents to be part of something bigger - to help others.

What we’re looking for:

A strong writer who is able to seamlessly shift between competing priorities, projects, and contexts

A storyteller who sees words as an incredibly powerful tool for connecting with people and simplifying the complex

A creative problem solver with the ability to produce original, brand-elevating copy

A skilled editor who can provide feedback to others and a strong process manager who assists in managing a UX content calendar, schedules, and deadlines

Someone who approaches assignments from a customer-centric perspective, while also understanding higher-level business and marketing objectives

You’ll love your job the most if you:

Have a positive yet practical attitude – if we called your colleagues, they’d gush over how much they love working with you.

Data and insights drive your decision making. Understanding what makes people tick is a catalyst for driving them to take action.

Have a clear understanding of tone and the ability to quickly adapt your writing style.

Work quickly without compromising quality, knowing that iteration and testing are just part of creating exceptional experiences.

Take initiative, aren’t afraid to fail, ask thoughtful questions, and constantly seek better ways of working and communicating.

Basic Qualifications:

Bachelor’s degree or military experience

At least 3 years of experience with writing for the web or technical writing

At least 1 year of experience working in user experience design

Preferred Qualifications:

3+ years of experience with digital content strategy

2+ years of experience designing for digital products and interactions

Experience working with remote teams (we’re based in both Richmond and McLean, Virginia and have partners across the country)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Richmond , UX Writer/Content Strategist, Small Business Card Design, Other , Richmond, Virginia