11 West 19th Street (22008), United States of America, New York,
New York UX Product Designer As a Product Designer on the
Commercial Bank Design team, you will work closely with other
designers, strategists, developers, product managers, and business
stakeholders to practice human-centered software design.
About the Role:
We are looking for a Product Designer with service design
experience and a passion for solving complex problems.
You have proven experience in leading a project end-to-end,
creating the approach and program governance, managing scope and
ambiguous project boundaries. You understand what it takes to build
something truly desirable for customers, viable for the business
and operationally and technically feasible.
You are comfortable with a broad definition of the role of a
designer – instead of “that’s not a designer’s job” you have the
mindset of “what’s needed to achieve the best outcome?” Your
versatility allows you to move easily between conducting research
and sharing how insights inform design decisions with colleagues
and stakeholders to prototyping concepts and developing technology
requirements with engineers and product managers.
You know how to be a part of a team on a project level with an
“anything is possible” mindset while using your power for
strategic design to connect the work to a larger ecosystem. You can
use your leadership skills to ensure your partners have the same
You are customer-centered in your approach, maintain empathy for
customers at every level and feel comfortable advocating for user
needs. You are curious and demonstrate a passion for learning. You
take pride in their work, yet have a humble approach.
Commercial banking is ripe for innovation. Internal systems
could benefit from greater efficiency and collaboration and in the
long-term, from artificial intelligence. Externally there are very
few digital touchpoints for commercial banking clients so there’s
extensive opportunity for design to improve industry practices. The
services and processes are complex so we’re looking for highly
qualified designers who enjoy serious problem solving and creating
simple, humane, ingenious solutions.
Some other ways you might describe yourself:
You have a knack for stepping back and looking beyond the
immediate problem to see how it fits into the larger ecosystem –
across channels, touchpoints, and platforms – and then diving in to
nail the important details.
You’ll think about the team, the product, and the customer as
parts of your own business; it needs a purpose – whether to solve a
problem, entertain, educate, or delight – and you’ll measure its
performance against these goals. You don’t wait for the next order
to be issued. You seek opportunities and build the case for where
the team needs to move next in order to bring the greatest
You are clear in articulation of intent and goals, and you know
how to use data and research to back up your work. You’ll seek out
analytics and user testing data to help you make design decisions,
support your design decisions, and iterate on your past design
decisions – all so we constantly get better at getting better.
You are at your best when leading stakeholders and partners
through brainstorming sessions, workshopping solutions in a truly
More about you:
In-depth knowledge and experience within at least one relevant
design discipline (i.e. Systems Design, Business Design,
Information Architecture, Industrial Design, Graphic Design,
Deep expertise in design thinking/human-centered design
You are experienced at the end-to-end design process, balancing
customer insights and business goals, from strategy to shipped
product as well as post launch monitoring, enhancements, and
Demonstrated experience working in a team of product managers,
engineers, analysts and others focused on web or mobile
Experience creating prototypes at various levels of fidelity to
articulate and test user flows and/or UI design using modern
Solid UI/UX experience with the ability to work with
low-fidelity and high-fidelity deliverables in agile teams
Excellent problem-solving and relationship management skills
Storytelling skills and passion for sharing ideas. You share
early and often. You know your work is not sacred, and getting buy
in from stakeholders – and making them feel included in the process
– benefits everyone
Willingness to teach the team what you know while being humble
enough to learn from others
You don’t need constant supervision, reminders, or
self-assurances – we’re all motivated, organized, self-starters
In this role, a typical week might look like:
Leading a workshop to integrate Lean UX into a project.
Facilitating empathy interviews, or user testing, as we iterate
and bring new functionality to scale. Synthesize and raise insights
for path forward.
Collaborating with Product Managers to define and prioritize
their near- and long-term goals.
Designing wireframes, user flows, or prototypes.
Sharing research findings, design concepts, or roadmaps to team
members and executive stakeholders.
Translate user needs, style guides, and requirements into
elegant solutions for complex problems.
Leverage analytics tools to measure success, present
opportunities, and support decision-making.
Utilize Lean and Agile methodologies.
Joining 400+ designers across the organization for a lunch and
learn session every Thursday.
Leading, mentoring, challenging and growing other designers in
their work, contributing to a collaborative team spirit.
At least 3 years of experience with User Experience design
At least 1 year of experience designing digital products
Bachelor’s degree in Design or Human-Computer Interaction
5+ years of experience with user experience design
5+ years of experience designing digital products or 5+ years of
experience designing omni-channel services
5+ years’ experience with standard digital design tools (e.g.
Sketch, Adobe Illustrator, Adobe Photoshop, Omnigraffle, Balsamiq,
2+ years of experience with information architecture
2+ years of experience creating prototypes at various levels of
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.