IT-Desktop Support/Field Services
Company: Maximus
Location: Richmond
Posted on: January 12, 2021
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Job Description:
Job Description SummaryEssential Duties and Responsibilities:-
Manage ticket queues and supervise completion of PC support tasks.-
Interface with application developers and find best practice
solutions for application and database issues.- Manage and provide
support for fax servers, AD servers, Backups and data storage and
recovery.- Provide management updates on status of all IT issues at
the project.- Create and manage AD accounts for all users.- Provide
support on PCs and Notebooks, such as installing and removing a
number of different software applications.- Provide support on
Windows - Call Center systems by evaluating and troubleshooting
issues.- Perform remote windows desktop support using SMS.-
Communicate with technical and non- technical end users via
telephone or in person to resolve issues or teach the basics of a
software program.- Ability to move up to 50 lbs such as computers,
printers, fax machines, or network servers. Assist users when they
move from one cubicle to another.- Respond to support calls via
email, telephone, or Remedy queue help desk tickets.- Coordinate
user provisioning to web portal applications.- Assist with asset
inventory tracking, adding users email accounts to distribution
lists, and coordinating efforts with MAXIMUS Corporate Office Help
Desk.- Perform network mapping or grant access to resources such as
printers, shared drives, and VPN.- Provide assistance to staff in a
resourceful polite manner while, exhibiting an excellent customer
service attitude.- Analyze and report on effectiveness of key
initiatives and quality improvement efforts.- Perform other duties
as may be assigned by management.Minimum Requirements:- Bachelor's
degree with 3+ years of experience.- May have additional training
or education in area of specialization.- Develops solutions to a
variety of problems of moderate scope & complexity.- General
application of concepts & principles.- Contributes to the
completion of organizational projects & goals.- Frequent use and
general knowledge of industry practices, techniques, and
standards.- Applies knowledge and skills to complete a wide range
of tasks.- Communicates on complex or sensitive issues or drafts
such responses for supervisor or manager. MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of
Helping Government Serve the People, enabling citizens around the
globe to successfully engage with their governments at all levels
and across a variety of health and human services programs. Maximus
delivers innovative business process management and technology
solutions that contribute to improved outcomes for citizens and
higher levels of productivity, accuracy, accountability and
efficiency of government-sponsored programs. With more than 30,000
employees worldwide, Maximus is a proud partner to government
agencies in the United States, Australia, Canada, Saudi Arabia,
Singapore and the United Kingdom. For more information, visit
https://www.maximus.com. EEO Statement: Active military service
members, their spouses, and veteran candidates often embody the
core competencies Maximus deems essential, and bring a resiliency
and dependability that greatly enhances our workforce. We recognize
your unique skills and experiences, and want to provide you with a
career path that allows you to continue making a difference for our
country. We're proud of our connections to organizations dedicated
to serving veterans and their families. If you are transitioning
from military to civilian life, have prior service, are a retired
veteran or a member of the National Guard or Reserves, or a spouse
of an active military service member, we have challenging and
rewarding career opportunities available for you. A committed and
diverse workforce is our most important resource. Maximus is an
Affirmative Action/Equal Opportunity Employer. Maximus provides
equal employment opportunities to all qualified applicants without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status or disabled
status.
Keywords: Maximus, Richmond , IT-Desktop Support/Field Services, Other , Richmond, Virginia
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