IT-Desktop Support/Field Services

Company: Maximus
Location: Richmond
Posted on: January 12, 2021

Job Description:

Job Description SummaryEssential Duties and Responsibilities:- Manage ticket queues and supervise completion of PC support tasks.- Interface with application developers and find best practice solutions for application and database issues.- Manage and provide support for fax servers, AD servers, Backups and data storage and recovery.- Provide management updates on status of all IT issues at the project.- Create and manage AD accounts for all users.- Provide support on PCs and Notebooks, such as installing and removing a number of different software applications.- Provide support on Windows - Call Center systems by evaluating and troubleshooting issues.- Perform remote windows desktop support using SMS.- Communicate with technical and non- technical end users via telephone or in person to resolve issues or teach the basics of a software program.- Ability to move up to 50 lbs such as computers, printers, fax machines, or network servers. Assist users when they move from one cubicle to another.- Respond to support calls via email, telephone, or Remedy queue help desk tickets.- Coordinate user provisioning to web portal applications.- Assist with asset inventory tracking, adding users email accounts to distribution lists, and coordinating efforts with MAXIMUS Corporate Office Help Desk.- Perform network mapping or grant access to resources such as printers, shared drives, and VPN.- Provide assistance to staff in a resourceful polite manner while, exhibiting an excellent customer service attitude.- Analyze and report on effectiveness of key initiatives and quality improvement efforts.- Perform other duties as may be assigned by management.Minimum Requirements:- Bachelor's degree with 3+ years of experience.- May have additional training or education in area of specialization.- Develops solutions to a variety of problems of moderate scope & complexity.- General application of concepts & principles.- Contributes to the completion of organizational projects & goals.- Frequent use and general knowledge of industry practices, techniques, and standards.- Applies knowledge and skills to complete a wide range of tasks.- Communicates on complex or sensitive issues or drafts such responses for supervisor or manager. MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: Maximus, Richmond , IT-Desktop Support/Field Services, Other , Richmond, Virginia