Senior Professional Technical Support

Company: Gainwell Technologies
Location: Richmond
Posted on: January 12, 2021

Job Description:

Job Description:About GainwellGainwell is the leading provider of technology solutions that are vital to the administration and operations of health and human services programs. Gainwell is a new company with over 50 years of proven experience, 8,000 employees, delivering vital services to 42 states and territories nationwide, serving 48 million Medicaid members covered, a reputation for service excellence and unparalleled industry expertise. We offer clients scalable and flexible solutions for their most complex challenges. These capabilities make us a trusted partner for organizations seeking reliability, innovation and transformational outcomes. Our mission is to empower our clients through technology to deliver health and human services programs that enable successful health outcomes.Overview of RoleWe are looking for an Executive Support Technician to provide world-class support to our executive team. This person will be responsible for delivering and supporting the latest technology while maintaining a high level of reliability. To be successful, this person must show initiative, be motivated by technology and customer service, and have great attention to detail. Excellent communication skills are required and frequently utilized in this position. This position will be part of our IS Client Services function.* Influence and collaborate with other technical teams in the pursuit of resolving complex technical issues.* Create and execute detailed plans around executive-level projects resulting in highly effective and efficient delivery of technical solutions.* Establish trust and maintain a high level of confidentiality for all Executive Operation activities/tasks.* Innate understanding of urgency and the escalation of issues quickly when appropriate.* Establish relationships cross functionally to drive escalations to closure.* Perform software and hardware configuration from our standard templates across diverse platforms.* Setup and support mobile devices including both Android and iPhone.* Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).* Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings.* Execute with security being the number one priority without causing blockers or reduced productivity.* Assist with internal process improvements.* Travel internationally to provide Executive support on occasion.* Provide 24x7 on-call support in an on-call rotation.* Bachelor's degree in Computer Science, related field or equivalent experience.* 5+ years of experience in enterprise IT support.* 2+ years of experience troubleshooting Windows & Mac OS, Apple iOS and Android.* 2+ years of experience working directly with Executive and Director level employees.* Experience with Active Directory, Microsoft Toolset, Outlook Web Access and Office 365, and industry standard collaboration and video conferencing technologies.* Experience with client-side troubleshooting of network services

Keywords: Gainwell Technologies, Richmond , Senior Professional Technical Support, Other , Richmond, Virginia