Senior Professional Technical Support
Company: Gainwell Technologies
Location: Richmond
Posted on: January 12, 2021
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Job Description:
Job Description:About GainwellGainwell is the leading provider
of technology solutions that are vital to the administration and
operations of health and human services programs. Gainwell is a new
company with over 50 years of proven experience, 8,000 employees,
delivering vital services to 42 states and territories nationwide,
serving 48 million Medicaid members covered, a reputation for
service excellence and unparalleled industry expertise. We offer
clients scalable and flexible solutions for their most complex
challenges. These capabilities make us a trusted partner for
organizations seeking reliability, innovation and transformational
outcomes. Our mission is to empower our clients through technology
to deliver health and human services programs that enable
successful health outcomes.Overview of RoleWe are looking for an
Executive Support Technician to provide world-class support to our
executive team. This person will be responsible for delivering and
supporting the latest technology while maintaining a high level of
reliability. To be successful, this person must show initiative, be
motivated by technology and customer service, and have great
attention to detail. Excellent communication skills are required
and frequently utilized in this position. This position will be
part of our IS Client Services function.* Influence and collaborate
with other technical teams in the pursuit of resolving complex
technical issues.* Create and execute detailed plans around
executive-level projects resulting in highly effective and
efficient delivery of technical solutions.* Establish trust and
maintain a high level of confidentiality for all Executive
Operation activities/tasks.* Innate understanding of urgency and
the escalation of issues quickly when appropriate.* Establish
relationships cross functionally to drive escalations to closure.*
Perform software and hardware configuration from our standard
templates across diverse platforms.* Setup and support mobile
devices including both Android and iPhone.* Contribute to various
forms of documentation (Processes, Policies, Training Material,
Quick Reference Guides, Knowledge base articles).* Provide
Audio/Video conference support for onsite/offsite presentations,
events, and meetings.* Execute with security being the number one
priority without causing blockers or reduced productivity.* Assist
with internal process improvements.* Travel internationally to
provide Executive support on occasion.* Provide 24x7 on-call
support in an on-call rotation.* Bachelor's degree in Computer
Science, related field or equivalent experience.* 5+ years of
experience in enterprise IT support.* 2+ years of experience
troubleshooting Windows & Mac OS, Apple iOS and Android.* 2+ years
of experience working directly with Executive and Director level
employees.* Experience with Active Directory, Microsoft Toolset,
Outlook Web Access and Office 365, and industry standard
collaboration and video conferencing technologies.* Experience with
client-side troubleshooting of network services
Keywords: Gainwell Technologies, Richmond , Senior Professional Technical Support, Other , Richmond, Virginia
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