Field Service Engineer
Company: Cantel Medical
Location: Richmond
Posted on: January 12, 2021
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Job Description:
Who we areAt Cantel, preventing infection is our business. As a
leading provider of infection prevention products and services in
the healthcare market, we are dedicated to delivering high-quality,
innovative solutions that improve outcomes and help save lives. We
accomplish this mission by delivering our products through the
following operating units:Medical: Endoscopy procedure disposables
include single-use valves and irrigation tubing. The medical device
reprocessing systems, disinfectants, detergents we manufacture and
distribute are used to disinfect high-level endoscopes.Life
Sciences: Water purification systems for dialysis facilities. We
work with leading dialysis caregivers, delivering hemodialysis
dialyzers and reprocessing systems, as well as sterilants and
filtration products.Dental: Single-use, infection prevention
products used primarily in the dental market (face masks,
sterilization pouches, towels and bibs, tray covers, saliva
ejectors, germicidal wipes, plastic cups and disinfectants). Cantel
employees are inspired to improve the lives of patients, caregivers
and healthcare providers. If you are looking for a company driven
by an entrepreneurial spirit and have the passion to shape the
future of infection prevention, we want to meet you. Join us and
see why people love working here.About the roleThe Field Service
Engineer is accountable for the timeliness and quality of site
inspections, installation, programming, repair and preventative
maintenance of Cantel Medical products in GI, urology, and
pulmonary facilities that use flexible endoscopes within his/her
assigned territory. #CBWhat you will do* Carries out technical
assignments to install, modify, and repair Cantel Medical equipment
at customer sites.* Analyzes and repairs mechanical, electrical,
and software failures.* Operates and programs reprocessors,
understanding all technical aspects and reprocessor parameter
functions.* Completes in a timely manner standard equipment
documentation and reports to include service reports, installation
records, etc.* Provides customers with timely and accurate
technical information in a positive and straightforward manner.*
Provide assistance/consultations to customers in site preparation
for equipment installations.* Provide technical support as required
during selling processes.* Identify sales opportunities and pass
the information on to the appropriate sales person* On days where
assigned dispatch that requires an on-site customer facing activity
is not available, the position is required to participate in the
initial customer problem diagnosis via Phone Remote Support. This
includes but not limited to: conducting in bound customer Technical
Phone Support calls from Home office and recording the actions in
Cantel CRM system.What we are looking for* Associate degree in
Electro-mechanics or equivalent is required.* This position
requires three or more years of electro-mechanical experience in
capital equipment, preferably in the medical device industry.* Must
be able to lift and carry 50 lbs. and have a valid drivers'
license.* The position will evaluate home location as part of the
requirements for the job based on the territory covered. Given the
nature of the job, we would require incumbents to discuss all*
plans for relocation proactively with your manager prior to moving
to ensure the new location meets the needs of the business at that
time.* The position could require extended periods of driving to
complete daily tasks.* The timing of an 8-hour workday can
fluctuate as needed per request of customers and business needs.*
Candidate must be able to perform occasional weekend work when
necessary.* Candidate must be willing to travel extensively within
territory, often on short notice.* The job may require overnight
stay and sometimes, on short notice.Desired Characteristics:*
Ability to resolve conflict and work in a team environment.*
Ability to work independently to ensure customer needs are met.*
Average or above computer skills and proficiency with Microsoft
Office Suite.* A high degree of initiative and creativity is
required due to the complex nature of the situations and conditions
of the position.* Ability to think clearly and positively and stay
calm in high-pressure situations.* Pro-active.* Ability to work
with others.* Enthusiasm, especially to hardware problem solving.*
Exhibits care and attention to details.* Meets deadlines and
commitments.* Strong written/oral communication skills.Physical
Requirements* You can lift 15 to 50 pounds and able to lift 75
pounds on occasion * You are able to stand and walk * You are able
to climb, bend, reach, stoop, kneel, and stretch for extended
periods * You are able to repeatedly lift, carry, push, pull, and
rotate products and tools * You are willing and able to work at
heights using ladders or step stools to service product* You are
willing and able to work in an environment that has humidity,
hazardous/loud equipment, exposure to chemicals and slippery
surfaces * Drive for long periods of time* Receive
vaccination/immunization or poof of such that maybe required to
enter the customer facilities.* Work in the Medical industry may
require front line work (non-Patient contact) in times of pandemic
or communicable disease* Ability to wear & use required PPE for
completing the required job functions in your role.Cantel Medical
is an Equal Opportunity Employer
Keywords: Cantel Medical, Richmond , Field Service Engineer, Other , Richmond, Virginia
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