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HR Operations Support

Company: Catapult Solutions Group
Location: Richmond
Posted on: January 12, 2021

Job Description:

The HR Help Center Agent handles a wide variety of incoming requests from current and former Client associates through phone, email and chat channels. Topics will range from payroll, time tracking, performance management, compensation, benefits, associate relations etc. as well as general navigation assistance. Performers in this role are expected to work closely with Client Associates to answer their questions and resolve any issues with a key focus on associate experience.Responsibilities:Handle inquiries via phone call, email and chat from current and former employees with flexibility throughout the day and weekConduct exit interviewsDisplaying good judgment, decision making and confidentialityMeet all Key Performance Indicators (KPIs)Open and maintain cases in the Salesforce case management systemAssist Clients HR Partners as required to resolve errors and maintain or update accurate information in WorkdaySolve problems and share solutions to resolve incoming inquiriesUnderstand when the incoming request should be forwarded to the next tier or should be handled by immediate supervisor or team leadNavigate Pulse or other help center resources to locate required informationDemonstrated customer service skills, attention to detail and decision making skillsExcellent written and verbal communication skillsMaintain high level of integrity related to Associate Personal InformationPerform other duties as assignedRegular attendance is required to be successful in this role and overtime may be required as business needs dictate. This role will require flexibility to work shifts that will vary between 7am-6pm Monday to Friday.Basic Qualifications:Ability to work remotely, in a quiet atmosphere with high speed internetAt least 2 years of call center operations, back office, or HR operations experienceAt least 1 year of experience with Google SuitePreferred Qualifications:3+ years of call center operations experience1+ year of HR experience1+ year experience with Salesforce case management platformExperience working in an agile environment (JIRA)Need the ability to work remotely in a quiet environment with a high speed, reliable internet connection. Position requires the ability to be flexible and adapt in a fast paced atmosphere. Strong time management and problem solving skills are required. Previous customer service experience and great attendance also required.Job Requirements:3 years HR operations or Admin experience, call center experience, prefer someone who has previously worked with Salesforce

Keywords: Catapult Solutions Group, Richmond , HR Operations Support, Other , Richmond, Virginia

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