Customer Service Representative

Company: Teleperformance
Location: Richmond
Posted on: January 12, 2021

Job Description:

Overview Why You'll Choose UsTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.Benefits of working with TP includePaid Training Competitive Wages:--$14.50-$17.00 / hourMonthly Bonuses Full Benefits (Medical, Dental, Vision, 401k and more)Employee wellness and engagement programsA fun, casual work environment on site or virtualYour ImpactOur call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Responsibilities Your ResponsibilitiesHandle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely mannerProvide excellent customer service through active listening in every interactionTroubleshoot and resolve customer issues through the use of desktop applicationsWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactive and demonstrating advanced product knowledgeQualifications What We're Looking forLogical problem-solving skillsAvailability to work various shifts Ability to use Windows operating systemsAbility to type 25 wpmOver 18 years of ageHigh School Graduate or GEDPredictable and reliable attendanceWhat We Prefer6 -12 month customer service experience Consistent work historyProven oral & written communication skillsSome Technical backgroundBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance, Richmond , Customer Service Representative, Other , Richmond, Virginia