Application Enterprise Architect (Remote)
Company: CarMax
Location: Richmond
Posted on: January 12, 2021
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Job Description:
7280 - Reno - 35 Auto Center Drive, Reno, Nevada, 89511 CarMax,
the way your career should be General Summary: Under general
supervision, deliver exceptional customer service by supporting the
Service Department by assisting customers on the phone and in
person before, during and after service/repair processes. Principle
Duties and Responsibilities: Answer all incoming service calls in a
prompt and friendly manner, displaying appropriate tone of voice
and empathy throughout the entire customer interaction. Assist
Customer Advisors/Service Consultants with customers when needed.
Answer basic service department questions, schedule service
appointments, route customers' calls. Provide written messages to
the responsible party in a timely manner. Complete reminder calls
for customers scheduled for an appointment Assist the service
department in contacting customers once special ordered parts have
arrived to schedule appointments Contact customers with Repair
Requests to schedule appointments File repair orders and all
supporting documentation daily. Audit all sublet invoices to ensure
they are processed and resolved per CarMax Guidelines. Ensure the
loaner log and dealer tags are always in compliance with audit
requirements. Job Specifications: Accountable to Associate 1
Competency Model Demonstrate exceptional interpersonal,
communication, and customer service skills. Demonstrate exceptional
telephone etiquette and active listening skills. Execute Retail
Service Standardized Work Provide exceptional customer service at
all times by consistently executing the Retail Service Standardized
Work and Voice of Customer (VoC) processes. Maintain or exceed the
CarMax guidelines for customer satisfaction. Read, interpret and
transcribe data in order to maintain proper records. Intermediate
computer skills including spreadsheet knowledge. Customer Operator
Job Description Successfully work with associates in other
departments within the store. Perform multiple duties in a
high-energy, fast-paced working environment. Demonstrate above
average communication skills with the ability to speak and listen
effectively when dealing with customers/associates, both in person
and over the phone. Stay current in CarMax provided training in all
areas of the Service process. Possess intermediate computer skills
Working Conditions: Primarily indoor environment; may include
working at times in noisy conditions. May require sitting or
standing for extended periods of time. Flexible work hours with
shifts that may include nights, weekends, holiday, and 12-hour
days. Follow all CarMax, O.S.H.A., and EPA standards including the
use of Personal Protective Equipment, and proper waste disposal in
required areas. Adhere to all CarMax policies including, but not
limited to: Code of Business Conduct, Attendance, Asset Protection,
Integrity, Proper Recording of Time, Environmental Health and
Safety, and Standards of Professional Appearance policies. About
CarMax CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide. Our amazing team of more
than 25,000 associates work together to deliver iconic customer
experiences. Along the way, we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and are
one of the FORTUNE 100 Best Companies to Work For--. CarMax is an
equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law. Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Richmond , Application Enterprise Architect (Remote), Other , Richmond, Virginia
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