Experienced Virtual/ Field Auto Technical Adjuster (C1)
Company: Allstate Corporate Careers
Location: Richmond
Posted on: January 12, 2021
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Job Description:
The world isn't standing still, and neither is Allstate. We're
moving quickly, looking across our businesses and brands and taking
bold steps to better serve customers' evolving needs. That's why
now is an exciting time to join our team. As a leader in a
corporation with 83,000 employees and agency force members, you'll
have a hand in transforming not only Allstate but a dynamic
industry. You'll have opportunities to take risks, challenge the
status quo and shape the future for the greater good.You'll do all
this in an environment of excellence and the highest ethical
standards - a place where values such as integrity, inclusive
diversity and accountability are paramount. We empower every
employee to lead, drive change and give back where they work and
live. Our people are our greatest strength, and we work as one team
in service of our customers and communities.Everything we do at
Allstate is driven by a shared purpose: to protect people from
life's uncertainties so they can realize their hopes and dreams.
For 89 years we've thrived by staying a step ahead of whatever's
coming next - to give customers peace of mind no matter what
changes they face. We acted with conviction to advocate for seat
belts, air bags and graduated driving laws. We help give survivors
of domestic violence a voice through financial empowerment. We've
been an industry leader in pricing sophistication, telematics,
digital photo claims and, more recently, device and identity
protection. We are the Good Hands. We don't follow the trends. We
set them.Compensation DataSalary range: $58,900. - $99,800.Job
DescriptionAllstate Insurance has an exceptional opportunity for a
Virtual/Field Auto Technical Adjuster to join the Auto Team! About
the RoleUnder general supervision, this job is responsible for
providing a superior level of customer service and attention to
customers who have a vehicle that needs repaired. The individual
investigates auto damage claims, inspects automobile vehicle
damage, writes damage repair estimates, negotiates moderately
complex/ highly complex settlements with repair facilities and
customers. This individual is also responsible for explaining
coverage, estimates, claims, settlement, and rental processes to
agents and/or customers. The individual also delivers compassionate
service that is fast, fair, and easy, to ensure customer retention.
The individual is capable of working independently, prioritizing
the individual's own responsibilities, and managing the
individual's own workload. The individual also consistently meets
band level behaviors, production, quality, cycle time and/or
customer service goals.What you will do:--- Work in a team
environment--- primarily virtual role with -20% travel for physical
inspection within local market--- efficiently write or review
accurate estimates and supplements based on photos/ video/ physical
inspection--- Work multiple workstreams (QFC, Waivers, Virtual
Assist, Tech Reviews, Total loss) --- Efficiently review,
reconcile, and negotiate with, repair facilities, customers and
claimants --- Perform recycled parts searches--- Service the
customer with empathy while delivering compassionate service by
understanding and meeting the customer's needsJob classification
and hours:--- Experienced Auto Technical Adjuster- C1o Work
schedule: TBD- o Weekend rotations with comp dayJob Qualifications
--- Candidates must reside in the area- no relocation offered---
Strong auto technical skills- Minimum of 3 years estimating
experience--- Total loss experience / field or virtually---
Excellent customer service skills and a passion to help others---
Ability to be a self-starter and work independently --- Excellent
time management skills--- Strong written and verbal communication
skills--- Licensing required; multiple markets preferred. Required
to obtain required licenses within 90 days of hire --- Adapts well
to process changes This position is not open to CA residents.Job
QualificationsYou're a great Match for this Role if:* High School
Diploma/GED required * You have three or more years of estimating
experience* You have prior experience using an auto estimating
program such as: CCC One, Audatex, or Mitchell* You enjoy the
ability to work independently starting your day from home, and
traveling to various locations to restore peoples' lives through
outstanding customer service* View problems and setbacks as
opportunities for improvement and look forward to coming up with
creative solutions* You're an empathic, upbeat and friendly
self-starter * You're excited about solving problems and coming up
with creative solutions* You're organized and able to multi-task in
a fast-paced environment* You're known for clear and professional
communication - both written and verbal* Being bilingual and/or
having prior military experience is a plusWe Offer:Company Vehicle
(vehicle dependent on mileage and area of coverage)Company provided
laptop and smart phoneA culture of learning where you can expect to
develop foundational skills for the futureOpportunities for both
personal and professional developmentLeadership teams that are
communicative and understandingImpactful work by serving customers
and the community in times of needA culture in which you dress for
your dayRecognition and advancement opportunitiesPaid Time Off,
401(k) and pensionMedical, Dental, and Vision coverageLearn more
about Allstate benefits @ https://allstategoodlife.com The
candidate(s) offered this position will be required to submit to a
background investigation, which includes a drug screen.Good Work.
Good Life. Good Hands--. As a Fortune 100 company and industry
leader, we provide a competitive salary - but that's just the
beginning. Our Total Rewards package also offers benefits like
tuition assistance, medical and dental insurance, as well as a
robust pension and 401(k). Plus, you'll have access to a wide
variety of programs to help you balance your work and personal life
-- including a generous paid time off policy.Learn more about life
at Allstate. Connect with us on Twitter, Facebook, Instagram and
LinkedIn or watch a video.Allstate generally does not sponsor
individuals for employment-based visas for this position.Effective
July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is
against public policy of the State of Indiana and a discriminatory
practice for an employer to discriminate against a prospective
employee on the basis of status as a veteran by refusing to employ
an applicant on the basis that they are a veteran of the armed
forces of the United States, a member of the Indiana National Guard
or a member of a reserve component.For jobs in San Francisco,
please click "here" for information regarding the San Francisco
Fair Chance Ordinance.For jobs in Los Angeles, please click "here"
for information regarding the Los Angeles Fair Chance Initiative
for Hiring Ordinance.To view the "EEO is the Law" poster click
"here". This poster provides information concerning the laws and
procedures for filing complaints of violations of the laws with the
Office of Federal Contract Compliance ProgramsTo view the FMLA
poster, click "here". This poster summarizing the major provisions
of the Family and Medical Leave Act (FMLA) and telling employees
how to file a complaint.It is the Company's policy to employ the
best qualified individuals available for all jobs. Therefore, any
discriminatory action taken on account of an employee's ancestry,
age, color, disability, genetic information, gender, gender
identity, gender expression, sexual and reproductive health
decision, marital status, medical condition, military or veteran
status, national origin, race (include traits historically
associated with race, including, but not limited to, hair texture
and protective hairstyles), religion (including religious dress),
sex, or sexual orientation that adversely affects an employee's
terms or conditions of employment is prohibited. This policy
applies to all aspects of the employment relationship, including,
but not limited to, hiring, training, salary administration,
promotion, job assignment, benefits, discipline, and separation of
employment.
Keywords: Allstate Corporate Careers, Richmond , Experienced Virtual/ Field Auto Technical Adjuster (C1), Other , Richmond, Virginia
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