(CSR) Full Time Customer Service Representative

Company: Royal Executives
Location: Richmond
Posted on: January 14, 2021

Job Description:

Royal Executives is an outsourced marketing agency looking for a Full Time Customer Service Representative to join our Richmond office on a permanent basis.You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.This role offers you the opportunity to work in a national firm that offers excellent career progression. Here at Royal Executives, our company holds four key values: * Leadership : Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.* Honesty : If you want to be trusted personally or professionally, you must be honest.* Growth : We measure growth by the tenacity in someone's work ethic, which guarantees an outstanding outcome.* Professional Development : Professional development comes from a commitment to excellence. "The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor" - Vince LombardiCore Responsibilities: * Provide high-quality service to each of our clients* Maintain client confidentiality at all times* Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures* Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists* Communicates clearly with staff in a timely and professional manner* Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the clientJob Requirements:Essential Skills:* Clear written and verbal communication skills* 1+ years of prior experience is preferred* Strong relationship management skills* Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible* Business acumen in the marketing and client relations field is preferred* Must understand and comply with applicable regulations and standard operational procedures* Must ensure that all transactions are executed properly and meet compliance guidelinesSDL2017

Keywords: Royal Executives, Richmond , (CSR) Full Time Customer Service Representative, Other , Richmond, Virginia